Humberto Vergara Iracheta
Houston,Texas
Summary
Highly motivated team player worker with experience in a fast-paced environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers as well as having excellent communication, problem solving and learning skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Im wireless and gift
Houston, TX
05.2022 - Current
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted customers with product selection by providing detailed information about available products and services
- Drove sales through customer relationship building and suggestive selling techniques
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Cashier/Waiter
Tacos Mely
Houston
11.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Jack in the box
Houston, TX
07.2019 - 09.2021
- Complied with company standards and policies, setting example for team members
- Provided guidance on how to handle difficult customer situations in a professional manner
- Trained new employees in job duties, safety procedures, and company policies
- Adhered strictly to cash handling protocols and security measures at all times
- Adhered to all health code regulations while preparing food items for customers
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Delivered quick, professional, and friendly check-out experience to customers
- Balanced cash drawer and performed daily audit procedures
- Refunded customers and returned items for product issues
- Demonstrated ability to lead and motivate a team of cashiers
- Trained new cashiers on operational procedures, policies, and standards.
Education
High School Diploma -
North shore senior high
TX06.2018
Skills
- Product Promotion
- Social Perceptiveness
- Adapt to Diverse Groups
- Money Transfer Systems
- Verbal Communication
- Excellent People Skills
- Sales Trends
- Guest Relations
- Money Handling
- Time Management
- Multitasking Strengths
- Cash Register Operation
- Product and Service Sales
- Customer Service
- Sales Training
- Cash Handling Accuracy
- Self-Checkout Assistance
- Merchandise Display
- Store Opening and Closing
- Teamwork and Collaboration
- Listening Skills
- Inventory Tracking
- Cleaning Techniques
References
References available upon request
Languages
Spanish
English
Timeline
Cashier/Waiter
Tacos Mely
11.2023 - 06.2024
Sales Associate
Im wireless and gift
05.2022 - Current
Shift Leader
Jack in the box
07.2019 - 09.2021
High School Diploma -
North shore senior high