Hung Minh Dinh
Middletown,USA
Summary
A hard worker who drives a lot of passion and demonstrates their skills and knowledge. Had over two years of experience in the call center, customer support, and IT. Proficient in MS Word, Excel, PowerPoint, Outlook, IT operations, and softphone (NICE CXOne).
Qualified Technical Support with a solid background in retail operations and customer service. Proven track record of driving sales growth and enhancing customer satisfaction through strategic merchandising and effective communication. Demonstrated expertise in inventory management and team coordination.
Overview
10
10
years of professional experience
Work History
Retailer Call Specialist III
PAP Technologies Inc. Partnered with Scientific Games
Middletown, PA
01.2022 - Current
- Assisting retailers, contractors, and colleagues with the lottery machine.
- Handling at least 120-150 calls per week.
- Troubleshooting with the retailer over the phone to solve problems.
Inspector Packer
Dart Container
Leola, PA
01.2016 - 01.2023
- Inspect, Identify, and discard defective products.
- Operating cup packing machinery and troubleshooting.
- Follow safety and protocol rules in the warehouse area.
Education
Associate degree - computer information systems, Support Specialist
Harrisburg Area Community College
Lancaster, PA01.2020
Certificate - Computer Systems Technology and Architectural CAD
Lancaster Career Technology Center
Skills
- Microsoft Office
- Basic Networking
- Troubleshooting and support services
- Configuration Upgrading
- Google Slides and PowerPoint
- Hardware Troubleshooting
Timeline
Retailer Call Specialist III
PAP Technologies Inc. Partnered with Scientific Games
01.2022 - Current
Inspector Packer
Dart Container
01.2016 - 01.2023
Certificate - Computer Systems Technology and Architectural CAD
Lancaster Career Technology Center
Associate degree - computer information systems, Support Specialist
Harrisburg Area Community College