Summary
Overview
Work History
Education
Skills
Certification
Coursera Cybersecuirty
Timeline
Generic

Hung Nguyen

Westminster,California

Summary

Hardworking employee enthusiastic about learning the job inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

SMK Logistics
03.2023 - 09.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Barista Shift Lead

7leaves Cafe
01.2022 - 02.2023
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Barista

7leaves Cafe
04.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.

Barista

It's Boba Time
06.2018 - 07.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Bachelor of Arts - Sociology

California State University - Long Beach
Long Beach, CA
08.2022

High School Diploma -

Westminster High School
Westminster, CA
06.2018

Skills

  • Cargo Handling
  • Commercial Driving
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Complaint Handling
  • Attention to Detail
  • Customer Service
  • Team Player
  • Professional Demeanor
  • Communication
  • Time Management
  • Problem Solving

Certification

  • Cybersecurity Analyst, Coursera - August 2023 - September 2023

Coursera Cybersecuirty

I learned SQL, Linux, Python ,CIA Triad, threat detection, risk management, network security, and soft skills related to the field.

Timeline

Delivery Driver

SMK Logistics
03.2023 - 09.2023

Barista Shift Lead

7leaves Cafe
01.2022 - 02.2023

Barista

7leaves Cafe
04.2021 - 01.2022

Barista

It's Boba Time
06.2018 - 07.2019

Bachelor of Arts - Sociology

California State University - Long Beach

High School Diploma -

Westminster High School

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Hung Nguyen