Hunter Adams
Summary
Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mainframe Operator
Park National Bank
05.2022 - Current
- Retrieved information and performed data entry using appropriate computer programs.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Worked as a second-hand service desk helping internal users with various issues.
- Documented issues with high quality information using ticketing systems.
- Communicated with various different teams to resolve issues
- Formed and was apart of massive swarm calls to address immediate issues
- Engaged in nightly batch processing
Tech I
CNS
08.2021 - 04.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Education
No Degree - Computer Science
Muskingum University
New Concord, OHSkills
- Technical Writing
- Business Process Management
- Product Development
- Automation Support
- Process Improvement
- Permissions and Access Control
- Software Patches
- Preventive Maintenance
- User Training
- Technical Support
- System Documentation
- Help Desk Support
- Workflow Processes
- Report Generation
- Mainframe Environments
- Test Environments
- Data Backups
- Ticket Queue Management
- Performance Monitor
- Job Processing
Certification
- ITF+, CompTia
Hobbies
eSports
Exercise
Music
Timeline
Mainframe Operator
Park National Bank
05.2022 - Current
Tech I
CNS
08.2021 - 04.2022
No Degree - Computer Science
Muskingum University
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