Forward-thinking team leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Operations Manager
Transworld Delivery Corporation (Amazon)
08.2023 - Current
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Bartender/Server
Bennett's Publical Family Sports Grill
04.2023 - 08.2023
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Logistics' Account Executive
IEL
02.2022 - 03.2023
Manage freight operations for premiere manufacturing company, coordinate global deliveries across the United States, oversaw inventory valued at $1.3M
Track national and international shipments, analyze KPIs, coordinate cross-country shipments and deliveries, and interface with vendors
Work with a team of 4 Logistics Coordinator personnel and help lead initiatives to enhance team performance and drive employee engagement.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
Associate Degree in Business Administration -
Sinclair University
Dayton, Ohio
High School Diploma - undefined
Miamisburg High School
Miamisburg, Ohio
Skills
Microsoft Excel and other Microsoft related productsundefined
Activities
Club Sports - Basketball and Lacrosse, 12/01/2017, Present
Timeline
Operations Manager
Transworld Delivery Corporation (Amazon)
08.2023 - Current
Bartender/Server
Bennett's Publical Family Sports Grill
04.2023 - 08.2023
Logistics' Account Executive
IEL
02.2022 - 03.2023
Associate Degree in Business Administration -
Sinclair University
High School Diploma - undefined
Miamisburg High School
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