Dedicated hospitality professional with a strong focus on customer service and satisfaction. Skilled in multitasking, managing inquiries, and maintaining organized workspaces. Experienced in collaborating with teams to adapt to changing demands, ensuring seamless operations in fast-paced environments.
Work History
Bartender/Supervisor (Seasonal)
4 Months
The Club At New Seabury | 04.2026 - Current
Provided personalized service to club members and guests, fostering a professional and welcoming atmosphere
Executed accurate cash handling, POS transactions, and end-of-shift reconciliations.
Supervised daily bar operations, ensuring efficient service and adherence to health standards.
Lead Bartender/Server (Seasonal)
9 Months
Maggie McFly's | 11.2025 - Current
Led a team as a bartender, creating signature cocktails and overseeing the bar during high-volume shifts.
Trained new bartenders on drink preparation, customer service, and company policies, elevating service quality and fostering a cohesive team environment.
Conducted bartending training sessions across various locations, enhancing staff knowledge of cocktail recipes, beverage service techniques, and customer engagement strategies.
Food and Beverage Manager
7 Months
The Club at New Seabury | 04.2025 - 11.2025
Coordinated and executed private events and medium-scale parties, achieving high guest satisfaction and repeat bookings
Created event plans, ensuring seamless execution and positive guest experiences through attention to detail
Scheduled and negotiated contracts with local bands for live entertainment, boosting event appeal and driving attendance
Collaborated with marketing team to promote events and live performances via social media and local advertising, enhancing event visibility
Implemented systems to track event success, guest feedback, and staff performance, continuously improving operations and service quality
Developed and managed weekly employee schedules for front and back of house, optimizing staffing levels for peak efficiency
Assistant General Manager (AGM)
1 Year 3 Months
Maggie McFly's | 01.2024 - 04.2025
Led a team of 75+ staff members, fostering a positive work environment and promoting a culture of teamwork and accountability, resulting in reduced turnover
Monitored financial performance by analyzing sales reports, managing budgets, and optimizing labor costs, contributing to improved profitability
Collaborated with regional and general managers to oversee daily operations, streamlining workflow across all departments
Ensured compliance with health, safety, and sanitation regulations, fostering a safe and clean environment for staff and guests
Addressed customer complaints swiftly and effectively, providing solutions that enhanced customer retention and protected business reputation
Lead Bartender/Server
2 Years 4 Months
Maggie McFly's | 08.2021 - 12.2023
Served as a lead bartender, creating signature cocktails and managing the bar during high-volume shifts, ensuring consistent quality and service
Collaborated with management to assess bar operations and implement best practices, streamlining processes to reduce wait times and boost customer satisfaction
Trained new bartenders on drink preparation, customer service, and company policies, resulting in improved service quality
Conducted bartending training sessions across locations, equipping staff with cocktail recipes, beverage service techniques, and customer engagement strategies, enhancing overall team competency
Education
College
Manchester Community College | Manchester, CT | 08-2026
High school diploma
Ellington High School | Ellington, CT | 06-2020
Skills
POS systems
Event Coordination
Employee scheduling
Task management
Vendor Coordination
Staff Training
Customer engagement
Alcohol awareness
Organizational skills
Communication skills
Collaborative mindset
Certification
servsafe alcohol handling April 2025 to April 2030, ServSafe March 2024 to March 2029, Driver's License