Hunter Banks
Peachtree City,GA
Summary
Experienced food service professional with a strong background in both front-of-house (FOH) and back-of-house (BOH) operations. Demonstrates proven leadership skills in effectively managing teams to ensure efficient operations and deliver exceptional customer service. Excels in high-pressure situations while fostering a positive work environment. Committed to continuous growth and improvement, actively seeks new opportunities to expand knowledge and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
Procon LLC.
09.2022 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed minor wall repair, installed drywall, and applied wallpaper.
Assistant Manager
Waffle House
08.2021 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Rockstar Grill Operator
Waffle House
11.2019 - Current
- Responsible for all food preparation in restaurant
- Cleanliness of food line
- Cleanliness of parking lot
- Dispose of all facility waste
- Supported other kitchen team members when needed
- Maintained cleanliness and organization of line workstations
- Cooked food to order adhering to company quality standards
- Distributed prepared food to servers
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards
- Monitored kitchen productivity and assessed overall productivity and workflow
- Reviewed quality standards and verified continuous application throughout kitchen environment
- Prepared menu items during each shift
- Operated grills according to instructions to maintain safety and food quality
- Assisted in preparation of menu items ranging from burgers to sandwiches
- Seasoned and cooked food according to recipes or personal judgment and experience
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Sanitized workstation before and after shift to prevent illness and food contamination
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Servsafe certified
- Youngest rockstar ever
Server/Shift Lead
Waffle House
11.2018 - Current
- Demonstrates knowledge and understanding of all phases of serving and staff functions
- Provided daily clean environment to work in before shift started
- Demonstrates excellent customer service to customers and families
- Completed transactions, address complaints and resolved issues
- Assisting different vendors with delivery
- Explained menu items and suggested appropriate options for food allergy concerns
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Managed scheduling for four servers, maintaining adequate staffing levels while accounting for personal employee needs
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
Licensed Life and Health Insurance Agent
Neal Associates
10.2021 - 10.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Provided coverage option information to assist clients in protecting assets.
- Marketed life insurance products to increase customer bases and revenue.
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Lead Busser
Tripletail Seafood and Spirits
01.2021 - 08.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High school diploma -
Mcintosh High School
Peachtree City, GA05.2020
Skills
- Ingredient inspection
- Recipe preparation
- Food rotation
- Prep work
- Complaint resolution
- Sanitation standards
- Point of sale systems
- Teamwork and collaboration
- Professionalism
- Streamlining processes
- Sales strategy
- Ambitious and adaptable
Certification
Life Insurance License, 10/01/21, 10/01/23, I worked as a life insurance agent for myself on the side for two years
Timeline
Independent Contractor
Procon LLC.
09.2022 - Current
Licensed Life and Health Insurance Agent
Neal Associates
10.2021 - 10.2023
Assistant Manager
Waffle House
08.2021 - Current
Lead Busser
Tripletail Seafood and Spirits
01.2021 - 08.2021
Rockstar Grill Operator
Waffle House
11.2019 - Current
Server/Shift Lead
Waffle House
11.2018 - Current
High school diploma -
Mcintosh High School
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