Hunter Buford
711 Twin Oaks Dr. Marion,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Outdoor industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Avery Superstore Store Manager
Banded Holdings
07.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Duck Hunting Guide
Double H Outfitters
07.2022 - Current
- Educated clients on proper firearm handling, shooting techniques, and safe practices to minimize accidents during hunts.
- Provided comprehensive pre-hunt briefings to prepare clients for challenges they may encounter during their expedition.
- Assisted clients in obtaining necessary licenses and permits for legal compliance in various hunting locations.
- Ensured successful hunts through thorough scouting and assessment of game populations.
Customer Service Manager
Banded Holdings
06.2021 - Current
- Supervise employees and assess performances to determine training needs and define accurate plans for decreasing process lags.
- Exceed team goals and collaborate with staff members to implement customer service initiatives.
- Take ownership of customer issues and follow problems through to resolution.
- Resolve concerns with products or services to help with retention and drive sales.
Customer Service Specialist
Banded Holdings
03.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Sales Associate
Avery Outdoors
11.2019 - 03.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Waterfowl Specialist
Bass Pro Shops
01.2019 - 11.2019
- Managed Waterfowl Department to meet reasonable sales goals set by the company.
- Oversaw waterfowl sales associates and assisted with hiring.
Hunting Lead
Bass Pro Shops
03.2018 - 01.2019
- Coached team of 25 members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Oversaw daily acquisition and disposition of firearms.
Hunting Sales Associate
Bass Pro Shops
06.2017 - 03.2018
- Possessed superior product knowledge to direct and upsell hunting products to meet hunting enthusiasts' needs.
- Maintained store displays and followed store procedures to provide assortment of sporting goods.
Trailer Mechanic
Pashcall Truck Lines
01.2016 - 08.2016
- Ran diagnostic procedures for electrical issues.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Fabricated parts and welded connections.
- Repaired and installed bodywork such as panels and nose rails.
- Documented all actions in computer system.
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro, AR05.2021
Skills
- Sales expertise
- Conflict Resolution
- Good communication skills
- Telephone etiquette
- Proficient in Microsoft Office
- Efficient time management
References
Brian Reece
Vice President of Wealth Management at Raymond James
901-619-0818
Jeff Armstrong
Operations Manager at Academy Sports
901-833-1960
Adam Davis
Management Buck Gardner and Rolling Thunder Duck calls
870-830-6984
Becky Kirkman
CEO of KTI trucking
901-326-2101
Timeline
Avery Superstore Store Manager
Banded Holdings
07.2022 - Current
Duck Hunting Guide
Double H Outfitters
07.2022 - Current
Customer Service Manager
Banded Holdings
06.2021 - Current
Customer Service Specialist
Banded Holdings
03.2020 - 06.2021
Sales Associate
Avery Outdoors
11.2019 - 03.2020
Waterfowl Specialist
Bass Pro Shops
01.2019 - 11.2019
Hunting Lead
Bass Pro Shops
03.2018 - 01.2019
Hunting Sales Associate
Bass Pro Shops
06.2017 - 03.2018
Trailer Mechanic
Pashcall Truck Lines
01.2016 - 08.2016
Bachelor of Science - Business Administration
Arkansas State University
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