Hunter Cockerham
Walhalla,SC
Summary
Dedicated Beverage Manager and Whiskey Specialist proven to deliver exceptional customer experiences and optimize beverage operations. Adept at curating and managing diverse beverage menus, fostering work-place relationships, and implementing cost-effective strategies to increase profitability. Skilled in staff training, team leadership, and beverage marketing. Known for a passion for creating innovative cocktail and beverage offerings that drive customer satisfaction and revenue growth. Seeking an opportunity to use my passion of bourbon to help further elevate an established company.
Overview
1
1
year of professional experience
Work History
Resident Certified Whiskey Specialist
Slanted Window Winery (Various)
11.2023 - Current
- Engaged with multiple distilleries to lead bourbon tastings and dinners.
- Deliver educational programs on the production and distillation processes of bourbon.
- Collaborated with multiple companies to market events.
- Developed and managed relationships with key partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
Beverage Manager
The Chattooga Club
06.2022 - Current
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on member preferences.
- Maintained highest standards for beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Created & promoted bourbon barrel program.
Dining Room Manager
The Chattooga Club
06.2022 - 12.2022
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Health Science - Athletic Training
Western Carolina University
Cullowhee, NC12.2022
Skills
- Level 1 Certified Bourbon Professional (Council of Whiskey Masters)
- Level 2 Certified Whiskey Specialist (Council of Whiskey Masters)
- Level 1 Introductory Wine Sommelier (Court of Master Sommeliers)
- Customer Relations
- Supply Management
- Management Collaboration
- Project Planning
- Beverage Pricing
- Leadership Trained
- Work Scheduling
Timeline
Resident Certified Whiskey Specialist
Slanted Window Winery (Various)
11.2023 - Current
Beverage Manager
The Chattooga Club
06.2022 - Current
Dining Room Manager
The Chattooga Club
06.2022 - 12.2022
Bachelor of Health Science - Athletic Training
Western Carolina University
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