Hunter Costello
Fort Pierce,FL
Summary
Highly organized, efficient, and trustworthy supervisor with experience in team management, specializing in complex problem-solving. Experienced in managing customer billing. Team player with a proven track record of training and supervising customer service agents. An effective and experienced account liaison for families and clients.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Teleperformance USA
Port St Lucie , FL
04.2024 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assisted with onboarding new customers providing training as necessary.
- Managed workflow and resource allocation, enhancing team performance and efficiency.
- Resolved escalated customer complaints promptly, fostering higher levels of customer satisfaction.
- Coordinated communication between the client and the team, aligning efforts with the client’s goals.
- Implemented process improvements to enhance operational efficiency.
- Conducted performance evaluations and provided feedback to team members.
- Maintained compliance with regulatory standards and company procedures.
- Performed periodic audits of operational processes to identify potential risks or areas for improvement.
- Executed back-office tasks for clients to ensure smooth operations.
- Assisted customer service agents in maintaining top form to keep customers engaged, and increase brand loyalty.
- Reviews agents' time and pay to ensure correct compensation.
Customer Service Representative
Teleperformance USA
Port St Lucie, FL
05.2018 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed transactions using point-of-sale systems efficiently.
- Maintained merchandise displays to enhance customer experience.
- Collaborated with team members to ensure store cleanliness and organization.
- Monitored inventory levels and restocked shelves.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Processed sensitive customer information in accordance with all regulations and requirements to ensure overall security for the consumer.
- Selected to be part of the back-office team to process specialty order forms and assist agents in management of those orders including returns, billing changes, cancellations.
Customer Service Representative
JCPenney
Port St Lucie, FL
12.2013 - 06.2017
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to ensure a seamless experience.
- Resolved product inquiries and facilitated returns to enhance customer satisfaction.
- Provided accurate information in response to customer inquiries, improving overall service quality.
- Processed transactions using point-of-sale systems efficiently.
- Maintained merchandise displays to enhance customer experience.
- Collaborated with team members to ensure store cleanliness and organization.
- Monitored inventory levels and restocked shelves regularly.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL05-2015
High School Diploma -
Port St. Lucie High School
Port St. Lucie, FL05-2015
Skills
- Operations management
- Workflow management
- Process improvement
- Regulatory compliance
- Performance evaluation
- Scheduling coordination
- Customer and client relationship management
- Proficient in Excel
- Time management
- Problem solving
- Root-cause analysis
- Employee development
- Conflict resolution
- Consistently on-time completion of deliverables
Timeline
Operations Supervisor
Teleperformance USA
04.2024 - Current
Customer Service Representative
Teleperformance USA
05.2018 - 04.2024
Customer Service Representative
JCPenney
12.2013 - 06.2017
Associate of Arts -
Indian River State College
High School Diploma -
Port St. Lucie High School