Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hunter Erickson

Hunter Erickson

Yulee,FL

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

SAFE Product Manager

AT&T Cybersecurity
Yulee, FL
12.2022 - Current
  • Managed product demonstrations, testimonials and benchmarks for performance evaluation.
  • Recommended policy changes to improve marketing tactics and strategies.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Delivered marketing strategy updates to upper-level management.
  • Helped coordinate testing to verify quality and usability of new product features.
  • Developed product roadmaps to help guide the development of new products.

SAFE Release Train Engineer

AT&T
Yulee, FL
12.2020 - 12.2022
  • Identified and implemented most acceptable resolutions to complex engineering problems.
  • Managed and directed material analysis actions to test for durability, brittleness, flex and porousness.
  • Conceptualized and developed solutions using simulations or modeling to support expansions and change.
  • Advised management on best practices for improving engineering operations.
  • Finished projects on time and within budget.
  • Communicated with clients and coworkers about analysis results.

Integrated Solutions Area Manager-Mobility

AT&T Mobility
Little Rock, AR
01.2019 - 12.2020
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Supervises 20 employees to ensure optimal productivity.
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Resolved customer complaints regarding sales and service.

ATO Development Coach

AT&T Broadband
Dallas, TX
01.2015 - 01.2018
  • Supervised, evaluated or referred instructors to skill development classes.
  • Encouraged a culture of continuous learning within the organization by developing innovative approaches to training delivery.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.
  • Developed business plans to evaluate market opportunity and strategic fit for new product concepts.

Network Manager- Field Operations

AT&T Broadband
Hurst, TX
01.2011 - 01.2015
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Conducted periodic inspections of job sites for quality and progress.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Created company handbook to document corporate policies and procedures.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Premise Technician- Field Operations

AT&T Broadband
Hurst , TX
01.2011 - 01.2013
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
  • Completed scheduled appointments on time to drive quality service.
  • Utilized hand tools and epoxy to safely splice cables.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Installed software updates on customer machines while providing technical assistance when necessary.

Police Officer - State of Texas

City of Midlothian
Midlothian, TX
01.2006 - 01.2011
  • Responded to emergency calls for service and provided assistance as needed.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Documented observations and actions by radioing information and completing reports.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Counseled victims of domestic violence regarding available resources and legal options.

Education

BA in Business Administration, focus in Marketing -

University of Texas At Permian Basin
Odessa, TX
12-2018

Skills

  • Strategic Planning
  • Risk Mitigation
  • Strategic Planning and Execution
  • Leadership Training
  • Process Improvement
  • Business Management
  • Root Cause Analysis
  • Product Development
  • Project Management
  • Business Planning
  • Project Coordination
  • Staff Management
  • Staff Development
  • Operations Management
  • Business Administration

Certification

SAFE Certified Release Train Engineer

SAFE Certified Product Manager

SAFE Certified Agilist

SAFE Certified Practitioner

Timeline

SAFE Product Manager

AT&T Cybersecurity
12.2022 - Current

SAFE Release Train Engineer

AT&T
12.2020 - 12.2022

Integrated Solutions Area Manager-Mobility

AT&T Mobility
01.2019 - 12.2020

ATO Development Coach

AT&T Broadband
01.2015 - 01.2018

Network Manager- Field Operations

AT&T Broadband
01.2011 - 01.2015

Premise Technician- Field Operations

AT&T Broadband
01.2011 - 01.2013

Police Officer - State of Texas

City of Midlothian
01.2006 - 01.2011

BA in Business Administration, focus in Marketing -

University of Texas At Permian Basin

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