Denise Gandee
Columbus
Summary
Dedicated General Manager recognized for fostering teamwork and collaboration. Expertise in analyzing customer feedback to identify service improvement areas and developing promotional strategies that drive engagement and sales grow.General Manager with proven expertise in operations management and customer relations. Committed to enhancing service quality and driving team performance through effective communication and problem resolution.
Overview
24
24
years of professional experience
Work History
General Manager
Cafe
Columbus, OH
04.2023 - 02.2025
- Directed daily operations to guarantee exceptional service quality.
- Managed staff scheduling and training to maintain efficient workflow and team performance.
- Implemented inventory management systems to reduce waste and streamline supply ordering.
- Developed promotional strategies to increase customer engagement and boost sales volume.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Oversaw daily operations to ensure optimal service quality and customer satisfaction.
Warehouse Associate
DHL
Groveport, OH
11.2010 - 01.2012
- Processed incoming shipments, verifying accuracy of items against documentation.
- Maintained organization of inventory through systematic labeling and storage practices.
- Assisted in training new associates on safety protocols and warehouse procedures.
General Manager
Tim Hortons
Dublin, OH
05.2001 - 06.2004
- Coordinated with suppliers to ensure timely delivery of high-quality ingredients and products.
- Established standard operating procedures to enhance consistency across cafe operations.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
GED -
Westland High School
Galloway, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Employee scheduling
- Verbal and written communication
Timeline
General Manager
Cafe
04.2023 - 02.2025
Warehouse Associate
DHL
11.2010 - 01.2012
General Manager
Tim Hortons
05.2001 - 06.2004
GED -
Westland High School