Hunter Green
Pensacola
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Technician
City of Pensacola
12.2023 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Intranet.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
IT Systems Analyst
City Of Milton
03.2020 - 11.2023
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
Team Leader
Santino's Pizza And Grinders
06.2018 - 01.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Member
Santino's Pizza And Grinders
07.2016 - 06.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
Taco Bell
04.2014 - 07.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Science - Computer Programming And Analysis (Support)
Pensacola State College
Pensacola, FL12.2019
Skills
- Productivity Software
- Best Practices and Standards
- VMware Experience
- Computer Hardware Knowledge
- Atlassian JIRA
- VPN Configurations
- System Design and Implementation
- Active Learning
- User Provisioning
Certification
- Certified COMPTIA A+ - NOV 2020 - NOV 2026
Timeline
IT Support Technician
City of Pensacola
12.2023 - Current
IT Systems Analyst
City Of Milton
03.2020 - 11.2023
Team Leader
Santino's Pizza And Grinders
06.2018 - 01.2020
Team Member
Santino's Pizza And Grinders
07.2016 - 06.2018
Team Member
Taco Bell
04.2014 - 07.2016
Associate of Science - Computer Programming And Analysis (Support)
Pensacola State College
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