Hunter Hambleton
East Lansing,Michigan
Summary
Knowledgeable and dedicated upcoming graduate majoring in Digital Forensics- Criminal Justice. Extensive experience and exceptional skills in customer service and technical support. Optimistic team player with outgoing, positive demeanor, customer satisfaction, and exceptional up-to-date knowledge of technology and applications. Motivated to maintain customer satisfaction and contribute to company success. Specialized in communication, time management, problem solving, and technical support, with an established understanding of troubleshooting, and diagnostics. Articulate, energetic and hard working with exemplary passion for developing relationships, cultivating partnerships and enhancing personal growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cayman Chemical
Ann Arbor, MI
12.2021 - Current
- Provides primary customer support to internal and external customers.
- Maintaines customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responds to customer requests for products, services and company information.
- Processes customer adjustments to maintain financial accounts.
- Updates account information to maintain customer records.
Sales Associate/Lead Cashier/ Senior BA, Lead Associate
American Eagle Outfitters
Lansing, Ann Arbor, MI
10.2019 - Current
- Reported sales data to upper management
- Built strong relationships with customers through positive attitude and attentive response.
- Achieved and exceeded sales goals aligned with company core values through dedication and pursuing new opportunities.
- Trained, coached and mentored new sales associates for maximum performance.
Warehouse Associate
Amazon Fulfillment
Grand Rapids, MI
06.2021 - 10.2021
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Retail/Games Attendant
Lansing Lugnuts
Lansing, MI
05.2019 - 07.2021
- Provided a safe, fun and clean environment for all guests.
- Encouraged sales and made recommendations to guests to increase participation in attractions.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Performed cash handling duties, provided change and balanced money at end of shift on POS system.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
Fly Rail Operator
09.2018 - 03.2020
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
- Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
Education
Associate of Applied Science - Digital Frorensics- Criminal Justice
Lansing Community College
Lansing, MI04.2024
High School Diploma -
East Lansing High School
East Lansing, MI05.2020
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Customer Account Management
- Team-Oriented and Cooperative
- Computer Proficiency
- Strong Analytical and Problem Solving Skills
- First-Tier Technical Support
- Patient and Empathetic
- Promoting Brand and Company Identity
- Microsoft Certification
- Customer Service Support
- Technical Troubleshooting
Additional Information
- Awards , Multiple TURF (Trust Unity Respect Fairness) Awards Dedicated Scholar - Recognition for GPA Growth 2017 - 2018 to 2018 - 2019 Distinguished Scholar – Recognition for Academic Excellence 2018 – 2019 State of Michigan Honorary Tribute – Citizenship Award Recipient - 2019
Timeline
Customer Service Representative
Cayman Chemical
12.2021 - Current
Warehouse Associate
Amazon Fulfillment
06.2021 - 10.2021
Sales Associate/Lead Cashier/ Senior BA, Lead Associate
American Eagle Outfitters
10.2019 - Current
Retail/Games Attendant
Lansing Lugnuts
05.2019 - 07.2021
Fly Rail Operator
09.2018 - 03.2020
Associate of Applied Science - Digital Frorensics- Criminal Justice
Lansing Community College
High School Diploma -
East Lansing High School
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