Hunter Hodge
Williamsburg,VA
Summary
Experienced Field Service Technician with over 7 years in diagnosing and repairing diesel engines, hydraulics, HVAC, and electrical systems. Expertise in maintaining equipment and fostering effective customer communication. Proven ability to work independently and resolve complex issues efficiently.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Field Service Technician
Carter Machinery Company
06.2019 - Current
- Diagnosed diesel engine, hydraulic, HVAC, and electrical issues on heavy equipment using service manuals and diagnostic tools.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Performed preventive maintenance and repairs on Caterpillar machinery to improve equipment reliability and uptime.
- Inspected field equipment for safety compliance, wear, and performance issues before returning units to service.
- Communicated repair findings and service recommendations clearly to customers and dispatch personnel.
- Replaced faulty components, fluids, and filters while following manufacturer specifications and shop procedures.
- Documented service work accurately in maintenance systems and completed detailed repair reports.
- Assisted with on-site troubleshooting and emergency repairs to minimize equipment downtime.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in the field.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.2019
Skills
- Field repairs
- Schematic interpretation
- Multimeter usage
- Problem-solving
- Critical thinking
- Time prioritization
- Work order control
- Environmental safety
- Reliability
- Teamwork and coordination
- Positive attitude
- Accountability and work ethic
- Providing quotes/estimates for customer jobs
Certification
I currently hold multiple certifications through CAT
- ELectrical basics and troubleshooting Level 1
- Advanced electrical troubleshooting Level 2
- Hydraulic basics and troubleshooting Leve1 1
- Advanced Hydraulic troubleshooting Level 2
- HVAC components and troubleshooting Level 1
- Powertrain components and troubleshooting Level 1
- Diesel engine components and troubleshooting Level 1
- As well as multiple certificates in various machinery
Timeline
Field Service Technician
Carter Machinery Company
06.2019 - Current
High School Diploma -
Gloucester High School