Hunter Iler
Matthews,NC
Summary
Reliable Shift Supervisor bringing 4 years of experience as a team leader. Well-versed in setting goals, monitoring performance, building relationships, problem-solving, and working with others. Focused on building the strongest foundation of transferrable skills to push my career in new directions.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
South Blvd, NC
10.2023 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Leader
Dunkin' Brands
Indian Trail, NC
04.2020 - 10.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Associate of Fine Arts -
South Piedmont Community College
Monroe, WA06-2022
High School Diploma -
Sun Valley High School
Indian Trail, NC06-2020
Bachelor of Fine Arts - Digital Media
University of North Carolina At Charlotte
Charlotte, NCSkills
- Coaching
- Management
- Motivating Others
- Relationship Building
- Conflict Resolution
- Delegation
- Digital Proficiency
- Flexibility
- Work Ethic
- Brainstorming
Accomplishments
- Honors student
- Black Belt in Taekwondo
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Shift Leader
Dunkin' Brands
04.2020 - 10.2023
Associate of Fine Arts -
South Piedmont Community College
High School Diploma -
Sun Valley High School
Bachelor of Fine Arts - Digital Media
University of North Carolina At Charlotte
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