Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Corrine Little

Greece,New York

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2021 - Current
  • Voted partner of the Quarter.
  • Exceed drive thru times goals(DT window times brought down overall 28 seconds during peak compared to peers).
  • Accomplished store objectives by supervising staff, organizing work processes and enabling employee success through coaching and hands on experience.
  • Trained abilities enabled me to be sent to other stores to train both new and old employees.

Key Holder Supervisor

Verizon Wireless
02.2021 - 09.2021
  • Top 10% Performer in district.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Trained and managed store operations when Management was not present in store; be fully responsible for opening and/or closing of store for assigned shift.
  • Ensured an exceptional customer experience by assessing interactions on the sales floor and in the fitting room.

Solutions Manager

Verizon Wireless
07.2018 - 02.2021
  • Recognized for increasing Net Promoter Score by 40% in first 60 days by redesigning "Floor General Process".
  • Led sames team to number one in territory for revenue.
  • Spearheaded team of 12 associates by building enthusiasm and adapting feedback.
  • Maintained Verizon Wireless Top 20 ranking resulting in our store moving from bottom to number two in four months.


Solution Specialist

Verizon Wireless
04.2015 - 07.2018
  • Top 10% Performer in district.
  • Executed expert level communications skills to zero in on true customer needs. Overall 96% positive ratings from customers in post-sales surveys.
  • Delivered upselling revenue rate of 110% consistently.
  • Collaborated closely with sales teams during pre-sales activities such as crafting proposals or conducting demonstrations of product features.

Customer Pro Representative

Verizon Wireless
02.2013 - 04.2015
  • Assigned as Point of Contact to Senior Leadership to assist representatives providing first call resolution and handling escalated situations.
  • Negotiating with customer to renew contracts and retain business.
  • Built customer loyalty by utilizing training and policy resources to provide fitting resolution.
  • Met and exceeded call ties, quotas and metrics in fast paced call center environment which resulted in being number one in the zone.


Customer Advocate Representative

Verizon Wireless
08.2012 - 02.2013
  • Mentored and assisted new hires through 12 week transition period and selected as "New Hire Listen up Champion".
  • Addressed and assess customer needs based on interactions while taking accountability for and resolved all customer issues and follow up when appropriate.
  • Drove activity while influencing cross functional teas to ensure targets are quickly and effectively achieved.

Customer Service Representative

Verizon Wireless
09.2011 - 08.2012
  • Aided with leaders to create programs that contributed to meeting and exceeding expectations with First Call Resolution.
  • Drove team revenue totals by bringing in over $2,000 in sales.
  • Executed 40+ calls daily, with duties including going over customer bills, retrieving customers data, presenting relevant product information and troubleshooting.

Education

Associate of Applied Science - Physical Education

Monroe Community College
Rochester, NY

Skills

  • Employee Training
  • Customer-Oriented
  • TeamGate/Salesforce
  • Coaching
  • Microsoft 365
  • Motivation
  • Google Drive(Google Docs;Google Sheets)
  • Meeting Sales goals
  • Time-management
  • Building relationships
  • Complaint resolution
  • Efficient and Detail-Oriented

Accomplishments

New Leadership Academy Award

Lead Specialist Award

Winner's Circle Honoree

Stepping Stone Graduate

WOW(Women Of Wireless) Award

Timeline

Shift Supervisor

Starbucks
09.2021 - Current

Key Holder Supervisor

Verizon Wireless
02.2021 - 09.2021

Solutions Manager

Verizon Wireless
07.2018 - 02.2021

Solution Specialist

Verizon Wireless
04.2015 - 07.2018

Customer Pro Representative

Verizon Wireless
02.2013 - 04.2015

Customer Advocate Representative

Verizon Wireless
08.2012 - 02.2013

Customer Service Representative

Verizon Wireless
09.2011 - 08.2012

Associate of Applied Science - Physical Education

Monroe Community College

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Corrine Little