Hunter Johnson
Westlake Village,CA
Summary
Dynamic operations manager driving efficiency in high-pressure environments through strategic team leadership. Earned three promotions for enhancing accountability and operational readiness among 60+ staff. Expertly resolved complex personnel issues while cultivating strong relationships across multiple departments.
Overview
10
10
years of professional experience
Work History
Operations Manager
United States Marine Corps
01.2020 - Current
- Earned three merit-based promotions in five years through sustained leadership performance and operational excellence.
- Led operations and accountability for 60+ personnel while maintaining organizational readiness across legal, medical, administrative, and leadership functions.
- Served as the primary liaison between leadership and support organizations, resolving complex personnel issues and ensuring timely execution of critical actions.
- Developed accountability systems that significantly reduced missed appointments and improved organizational efficiency.
- Trained, coached, and mentored 50+ personnel, developing future leaders and improving team performance.
Account Manager
Life Time Fitness
01.2018 - 01.2020
- Earned Rookie of the Year recognition as a top-performing sales professional.
- Built and maintained strong client relationships through consultative selling and exceptional customer service.
- Managed a pipeline of prospective and existing clients while exceeding membership acquisition and retention goals.
- Conducted needs-based consultations to identify customer goals and recommend tailored solutions.
Client Support Specialist
Kimono
01.2016 - 01.2017
- Cultivated relationships with high-priority clients, including executive stakeholders, to ensure alignment on objectives.
- Addressed complex customer concerns by coordinating solutions across technical and business teams, enhancing resolution efficiency.
- Fostered client satisfaction through timely communication and proactive problem-solving strategies.
Education
Bachelors in Business, Marketing Emphasis -
California State University, Channel Islands
Camarillo, CA06-2026
Skills
- Operations Management
- Process Improvement
- Account Management
- Stakeholder Management
- Cross-Functional Collaboration
- Project management
- Team Leadership
- Training & Development
- Customer Success
- Client Relations
- Strategic Communication
Awards
- Rookie of the Year - Life Time Fitness
- Certificate of Commendation (2x)
- Good Conduct Medal
- Leadership & Ethics Instructor
- Instructor's Choice Award
Timeline
Operations Manager
United States Marine Corps
01.2020 - Current
Account Manager
Life Time Fitness
01.2018 - 01.2020
Client Support Specialist
Kimono
01.2016 - 01.2017
Bachelors in Business, Marketing Emphasis -
California State University, Channel Islands