Hunter Kaplan
Woodstock,United States
Summary
Marine Corps veteran with 9 years of experience dealing with Aviation Information Systems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Bringing a positive and motivated mindset wherever applicable. Security+ CE certified.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Engineer
Fusus by Axon
02.2024 - Current
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Instructor for a Military Information Technology Learning Center
United States Marine Corps
02.2021 - 02.2024
- Responsibilities included teaching networking, Red Hat, Windows, Vmware, Cisco, Alcatel, cybersecurity and developing an environment for learning to occur
- During this role I instructed students how to develop secure networks in compliance with DOD regulations
- Instructed Students on IT government regulations, ethical hacking, data trends, patch management, vulnerability scanning, risk management, security operations, hardware security.
Sharepoint Administrator
United States Marine Corps
11.2015 - 02.2024
- Helped integrate over 300 users in to utilizing the local SharePoint site with updating and designing different pages and workflows to the user's needs
- Managed user usage between groups and other pages
- Monitored authorized and unauthorized usage within the site and its files.
Aviation Information Systems Specialist
United States Marine Corps
09.2015 - 01.2021
- Deployed tactical local and wide area networks with physical and virtual machines utilizing VMware vSphere and ESXi
- Scheduled and performed operating system and application installations, upgrades, and patches in accordance with established IT policies and procedures
- Implemented applicable patches including Information Assurance Vulnerability Alerts (IAVA), IAV Bulletins (IAVB), Technical Advisories, and Distribution Tracking Records
- Performed data backups and conducted routine software audits to ensure compliance with established standards and policies
- Administered and maintained user accounts with Active Directory
- Analyzed intricate server issues and performed problem diagnosis, troubleshooting and resolution
- Executed server installations, migrations, upgrades, decommissions, and rebuilt servers utilizing Windows Server 2008 R2/2012/2016
- Worked with local Cyber Security to install and update McAfee HBSS suite for deployment and reinduction of servers.
Information Technology Help Desk Technician
United States Marine Corps
10.2015 - 07.2016
- Solved operation issues for users and systems via phone, email, and in person
- Identified troubleshooting methods needed for quick remediation and repaired data communication links and fiber-optic cabling from client workstations to patch panel configurations
- Provided network administration and management of all IT systems within organization
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Performed tech refresh from Windows 7 Enterprise to Windows 10 and installed over 800 new assets across five Marine Corps units
- Instructed 900+ users on Virtual Private Networks and utilized VPN's to support large scale operations in multiple environments
- Designed and administered SharePoint sites for two Marine Corps units and 900+ users.
Education
Newnan High School
01.2014
Skills
- Technical Support
- Troubleshooting
- VMware
- Active Directory
- Records Management
- Ability to work with apps
- Microsoft Power Apps
- Windows Administration
- SharePoint
- Information Assurance
Certification
- CompTIA Security+, CompTIA, 12/01/19, 12/01/25
- Lean Six Sigma Yellow Belt Certification, United States Marine Corps
- Sharepoint Administrator/Site Owner 2015 Certification
Timeline
Customer Support Engineer
Fusus by Axon
02.2024 - Current
Instructor for a Military Information Technology Learning Center
United States Marine Corps
02.2021 - 02.2024
Sharepoint Administrator
United States Marine Corps
11.2015 - 02.2024
Information Technology Help Desk Technician
United States Marine Corps
10.2015 - 07.2016
Aviation Information Systems Specialist
United States Marine Corps
09.2015 - 01.2021
Newnan High School
- CompTIA Security+, CompTIA, 12/01/19, 12/01/25
- Lean Six Sigma Yellow Belt Certification, United States Marine Corps
- Sharepoint Administrator/Site Owner 2015 Certification
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