Barista Shift Lead with experience in team supervision, barista training, and customer service. Skilled in communication, quality control, and resolving concerns while keeping service smooth, accurate, and welcoming during peak hours.
Work History
Barista Shift Lead
3 Years 6 Months
BKeD | 04.2023 - Current
Supervised bar shifts, delegated station duties, and maintained smooth service during peak customer periods.
Trained new baristas on beverage standards, POS procedures, and guest service expectations.
Coordinated opening and closing tasks, including cash handling, restocking, and equipment checks.
Monitored espresso quality, drink consistency, and cleanliness across service areas.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Counseling Intern
5 Months
Your Story Counseling | 08.2021 - 01.2022
Maintained case records and scheduling details to support consistent counseling workflows
Collaborated with counseling staff to reinforce therapeutic goals and client support plans
Collaborated with licensed counselors to develop treatment plans aligned with client needs.
Education
Master of Science - Clinical Counseling
Charleston Southern University | Charleston, SC | 05.2028
3.6 GPA
Psychology Club President
Bachelor of Science - Psychology
Charleston Southern University | Charleston, SC | 05.2022