Hunter Latham
Caledonia,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teller/CSR
Bank Of Vernon
Caledonia, MS
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Guided customers in setting up new checking accounts.
Sales Trainer
OneTouch Direct
Nashville, TN
11.2022 - 12.2023
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Worked with vendors to customize courseware to accommodate business needs.
Teller
BankFirst
02.2022 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Retail Sales Associate
Dicks Sporting Goods
02.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Associate
Hibbett Sporting Goods
02.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Business And Marketing
East Mississippi Community College
Mayhew, MS04.2019
Skills
- Information Processing
- Prioritizing and Planning
- Customer Relations
- Customer Referrals
- Customer Satisfaction
- Critical Thinking
- Customer Needs Assessments
- Policy and Procedure Adherence
- Customer Service
Timeline
Teller/CSR
Bank Of Vernon
02.2024 - Current
Sales Trainer
OneTouch Direct
11.2022 - 12.2023
Teller
BankFirst
02.2022 - 03.2022
Retail Sales Associate
Dicks Sporting Goods
02.2021 - 02.2022
Sales Associate
Hibbett Sporting Goods
02.2017 - 06.2018
Bachelor of Science - Business And Marketing
East Mississippi Community College