Akela Patterson
Brooklyn
Summary
Dynamic teller with over four years of diverse experience in financial services and customer engagement, delivering exceptional service across various roles. Expertise in cash handling, transaction processing, and maintaining compliance with banking regulations ensures accuracy and efficiency in all operations. Strong problem-solving abilities and attention to detail foster positive relationships with clients, addressing their needs and concerns effectively. Committed to contributing to a collaborative team environment while enhancing customer satisfaction and driving organizational success. Enthusiastic about leveraging skills to support a high-performing banking team.
Overview
6
6
years of professional experience
Work History
Teller/CSR
CFSC Cheque Cashing
Brooklyn
05.2024 - 01.2026
- Process transactions with cash, checks, and money orders, ensuring accuracy and efficiency.
- Provide exceptional customer service, addressing inquiries and resolving complaints professionally.
- Educate customers on CFSC's financial products, enhancing their understanding and usage.
- Maintain security protocols for cash drawers and customer information, safeguarding assets.
- Comply with banking regulations and internal policies to uphold operational integrity.
Customer Service Associate
Kroger
12.2023 - 02.2024
- Provided exceptional customer service by addressing inquiries and facilitating transactions in a fast-paced retail environment.
- Ensured smooth operations at the front desk and assisted with overall customer satisfaction.
- Collaborated with team members to enhance the shopping experience and streamline services.
Associate
Home Depot
05.2023 - 11.2023
- Engaged customers in a retail setting to understand their needs and provide product recommendations.
- Assisted in managing inventory and maintaining store organization.
- Contributed to a positive shopping experience through effective communication and customer service.
Associate
Sangsters International Airport
06.2022 - 01.2023
- Delivered excellent customer service in a high-traffic environment, assisting travelers with inquiries and providing information on services.
- Maintained a secure environment by adhering to safety protocols and regulations.
- Engaged with diverse clientele to ensure a pleasant travel experience.
Sales Representative
Centerfield
07.2020 - 03.2021
- Developed and delivered engaging sales presentations to convey product benefits and foster client relationships.
- Managed customer accounts to secure satisfaction and repeat business.
- Stayed current on company offerings and industry trends to provide informed recommendations.
Education
High School Diploma - CXC in Office Administration, English Language
Anchovy High School
St. James, JamaicaAccounting l3 Diploma - Customer Engagement certificate
North West TVET Kenil worth Campus
Skills
- Cash Handling
- Customer Service
- Transaction Processing
- Problem Solving
- Attention to Detail
- Banking Regulations
- Sales Knowledge
- Organizational Skills
Personal Information
- Date of Birth: 04/16/99
- Nationality: American
- Place of Birth: Jamaica
Timeline
Teller/CSR
CFSC Cheque Cashing
05.2024 - 01.2026
Customer Service Associate
Kroger
12.2023 - 02.2024
Associate
Home Depot
05.2023 - 11.2023
Associate
Sangsters International Airport
06.2022 - 01.2023
Sales Representative
Centerfield
07.2020 - 03.2021
High School Diploma - CXC in Office Administration, English Language
Anchovy High School
Accounting l3 Diploma - Customer Engagement certificate
North West TVET Kenil worth Campus