Shelly Husband
Mendota,IL
Summary
Dynamic customer service professional with a strong work ethic and exceptional cash handling skills, honed at 1st State Bank. Proven track record in resolving disputes and enhancing customer satisfaction, while maintaining professionalism. Adept at managing time effectively to meet business needs and deliver outstanding service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Teller/CSR
1st State Bank
Mendota, IL
05.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Cashier
Stephentich Hardware
Mendota
08.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Collection Specialist
Mendota Community Hospital
Mendota, IL
07.2007 - 08.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce delinquency.
Education
Business
Mendota High School
Mendota, IL05.1989
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling
Timeline
Teller/CSR
1st State Bank
05.2021 - Current
Cashier
Stephentich Hardware
08.2019 - 05.2021
Collection Specialist
Mendota Community Hospital
07.2007 - 08.2014
Business
Mendota High School