Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Julie Wilmhoff

Booneville,KY

Summary

Goal-oriented with exceptional customer service experience at Citizen's Bank and Trust. Proven ability to build strong relationships and increase cross-selling opportunities while maintaining confidentiality and discretion. Recognized for professionalism and a strong work ethic, effectively managing time to enhance customer satisfaction and streamline transactions.

Overview

3
3
years of professional experience

Work History

Teller/CSR

Citizen's Bank and Trust
01.2015 - 08.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.

Education

Nursing

Beckfield College
Florence, KY

Undeclared

Lees's College
Jackson, KY

High School Diploma -

Owsley Co. High School
Booneville, KY
1999

Skills

  • Exceptional customer service
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Relationship building and management
  • Goal-oriented focus
  • Stress tolerance
  • Financial record keeping
  • Confidentiality and discretion
  • Strong work ethic

Additional Information

Currently volunteering and networking with hundreds of people/organizations to resolve animal cruelty/crisis situations within community. Recognized problem situations and implemented plans for vetting, fosters, training and adoptions for nearly local animals since May 2024.


Volunteer assistant on a water quality grant secured by the University of KY at present (husband is a key writer of this grant). I help with field studies and logging of information from collection to finish.

References

Leroy "Doug" Brandenburg, Branch Manager Citizen's Bank and Trust 606-464-9100


Jessica Herald 606-548-0846


Rachelle Minter 606-689-2532

Timeline

Teller/CSR

Citizen's Bank and Trust
01.2015 - 08.2017

Nursing

Beckfield College

Undeclared

Lees's College

High School Diploma -

Owsley Co. High School

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Julie Wilmhoff