Hunter Marsh

• Provide leadership and operational oversight for front-end access teams, ensuring efficient workflows, appropriate staffing, and high-quality patient service.
• Oversee daily operations for multiple Patient Access functions, including emergency department, clinic, and hospital outpatient registration.
• Manage departmental resources, including budgetary responsibilities, supply allocation, and resource utilization.
• Developed and implemented departmental procedures and workflows, enhancing operational efficiency and consistency.
• Developed and implemented departmental procedures and workflows, resulting in enhanced operational efficiency and consistency.
• Identified operational issues and implemented timely solutions to balance patient needs, staffing requirements, and organizational priorities.
• Managed employee performance and productivity through coaching, feedback, performance evaluations, and accountability.
• Hire, onboard, train, and orient new employees while establishing competency expectations and supporting staff development.
• Partnered with external organizations and community resources to expand access to medical services and improve care coordination outcomes.
• Partnered with external organizations and community resources to expand access to medical services and improve care coordination.

• Supervise daily operations of front-end patient access and clerical teams, including registration, scheduling, check-in/check-out, and medical records.
• Led staff scheduling and adjusted workforce coverage based on operational demands, patient volumes, and departmental needs.
• Liaised with clinical teams, patients, providers, and administrative departments to resolve access and workflow issues.
• Developed and refined operational workflows and training materials, ensuring consistency and efficiency in team processes.
• Coached and mentored employees, enhancing performance, communication, and teamwork.
• Addressed employee and operational concerns through effective communication, problem-solving, and conflict resolution, fostering a collaborative work environment.
• Supported implementation and enforcement of organizational policies, procedures, and standards.
• Promoted a patient-centered culture while maintaining operational efficiency and accountability.

• Provided day-to-day leadership for a team of 12 employees, supporting communication, productivity, and efficient patient access operations.
• Streamlined patient access processes and identified workflow improvements, enhancing operational efficiency.
• Developed and enforced office policies and procedures, ensuring compliance and fostering smooth operations.
• Supervised team during leadership absences to maintain operations.
• Guided staff with operational support and problem-solving, directing workflow to maintain team effectiveness.
• Assisted with training and onboarding of employees and supported consistent application of departmental processes.
• Acted as primary point of contact for operational questions, resolving escalated issues to support team effectiveness.

• Served as primary point of contact for internal and external communications, effectively managing phone calls, emails, and in-person inquiries to ensure smooth information flow.

• Provided comprehensive administrative support to office by managing correspondence, scheduling appointments, and maintaining organized filing systems to enhance operational efficiency.

• Supported marketing initiatives at Bozeman Health to enhance brand awareness.

• Gained practical experience under operations manager at Bozeman Health, focusing on operational improvements.

• Managed offsite flu and COVID vaccination clinics to facilitate community health initiatives., responsible for COVID-19 swabbing for the community

• Delivered administrative and operational support to multiple healthcare specialties at Bozeman Health, enhancing overall service delivery.
• Adapted to diverse clinical environments, ensuring high standards of customer service and effective operational support.
• Coordinated support for departments including Pediatrics, Family Medicine, Internal Medicine, Urgent Care, Neurology, Sports Medicine, and Primary Care, contributing to seamless patient care.