Hunter Oliver
Citrus Springs,USA
Summary
Results-driven Service Manager with regional experience. Demonstrated success leading field teams, overseeing high-volume service operations, and maintaining strong customer relationships. Expertise in optimizing workflows, improving scheduling efficiency, resolving complex technical issues, and developing high-performing teams. Recognized for reducing downtime, driving operational improvements, and building trust with both clients and cross-functional teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager - Emerging Markets, SE
OWL Services
Southeast, USA
01.2026 - Current
- Analyzed service metrics to identify areas for improvement, driving efficiency in service delivery.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Service Lead- Southeast
OWL Services
Florida
03.2025 - 12.2025
- Act as primary customer contact, improving service satisfaction and retention.
- Oversee troubleshooting, repair strategies, and workflow prioritization to minimize downtime.
- Train and mentor technicians on procedures, safety, and technical updates.
- Ensure accurate documentation, reporting, and compliance with regulatory standards.
- Collaborate with branch managers and vendors to resolve escalated issues efficiently all across the southeast
- Manage large regional operations to confirm customers remain satisfied.
- Scaling regional growth and business development from Louisiana, Florida, Alabama, Tennessee, Georgia and NC/SC.
Lead Service Technician
SPATCO Energy Solutions
Jacksonville, FL
10.2020 - 03.2025
- Directed field teams during high-priority service calls with hands-on technical support.
- Managed scheduling, communication, customer follow-up, and task delegation.
- Mentored new technicians to improve technical accuracy, productivity, and safety compliance.
- Diagnosed complex mechanical, electrical, and software-related issues and implemented solutions.
- Maintained strong client relationships through transparent communication and dependable service.
- Coordinated with manufacturers to resolve escalations and stay current on equipment updates.
Professional Athlete
Cincinnati Reds
Cincinnati, OH
07.2018 - 08.2020
- Developed leadership, teamwork, and discipline in a high-performance environment.
- Coached and mentored younger teammates to enhance skill development and confidence.
- Adapted quickly to pressure, changing strategies, and competitive challenges.
- Represented the organization professionally through community engagement and public appearances.
Education
Associate of Arts - Business Management
Northwest Florida State College
Niceville, FL01-2016
Skills
- Team management
- Service delivery operations
- Workload management
- Technical diagnostics
- CRM systems
- Coaching & mentorship
- Service call optimization
- Safety management
- Vendor management
- Technical support skills
- Branch scaling
- Southeast regional expertise
Certification
Dover Wayne | Veeder-Root | VeriFone | FuelMaster | Gasboy Atlas & Prime | Franklin Fueling | EV ChargePoint | Gilbarco | API | OSHA10 |
Timeline
Service Manager - Emerging Markets, SE
OWL Services
01.2026 - Current
Service Lead- Southeast
OWL Services
03.2025 - 12.2025
Lead Service Technician
SPATCO Energy Solutions
10.2020 - 03.2025
Professional Athlete
Cincinnati Reds
07.2018 - 08.2020
Associate of Arts - Business Management
Northwest Florida State College
References
Reggie McLaughlin
Regional Service Manager, Verifone
Phone: 727-612-0606
Kent Hamel
Senior Manager, Fuel Operations, Sam’s Club / Walmart
Phone: 210-825-7470
Max Muir
Director of Maintenance, Giant Oil
Phone: 813-508-3710
Romina Palmer
Central Florida Operations Manager, Anabi Oil (REBEL)
Phone: 916-813-9144