Hunter Rackley
Pulaski,TN
Summary
Highly Motivated, Experienced Office Manager and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence that meets company needs with consistent or organized practices.
Overview
7
7
years of professional experience
Work History
Office Manager, Clinical Assistant, RT(R)
Next Level Sports Medicine
05.2020 - Current
- Scheduled appointments, registered patients,
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations. - Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilized electronic medical record systems to store, retrieve and process patient data. Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Researched and resolved medical record discrepancies.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Verified patient insurance coverage and collected required co-payments.
- Experience with EHR systems: eCw, Athena, NextGen, Availity, CoverMyMeds, EviCore, Cigna, UHC, UMR
Radiologic Technologist
Southern Tennessee Regional Health System Pulaski
11.2018 - 05.2020
- Operated radiologic equipment to produce diagnostic images and films using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Supported radiologists with performing high-quality interventional procedures.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Prepared and positioned patients for imaging procedures.
Office Manager, Receptionist
A+ Glass Company
01.2017 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Associate of Applied Science - Radiologic Technology
Columbia State Community College
Columbia, TN05.2019
Associate of Science - Health Science
Columbia State Community College
Columbia, TN08.2017
Associate of Science - Health Sciences
Middle Tennessee State University
Murfreesboro, TN12.2016
Skills
- Excellent Multi-Tasking Ability
- Organizational Skills
- Tech-Savvy
- Proficient in Athena, NextGen, eCw
- HIPAA Compliance
- Medical Terminology and Charting
- Insurance Verification
- Electronic Medical Records and Management
- Scheduling and Calendar Management
- Telephone Etiquette
- Referral Verification
- Letter Preparation
- Customer and Client Relations
- Workflow Optimization
- Clinical Support
Timeline
Office Manager, Clinical Assistant, RT(R)
Next Level Sports Medicine
05.2020 - Current
Radiologic Technologist
Southern Tennessee Regional Health System Pulaski
11.2018 - 05.2020
Office Manager, Receptionist
A+ Glass Company
01.2017 - 07.2017
Associate of Applied Science - Radiologic Technology
Columbia State Community College
Associate of Science - Health Science
Columbia State Community College
Associate of Science - Health Sciences
Middle Tennessee State University
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