Hunter Radich
Austin,Texas
Summary
Customer service and sales professional with a proven track record of delivering exceptional service, resolving customer issues efficiently, and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Hippo Insurance
09.2022 - Current
- Handled support for the Property & Casualty (P&C) department, addressing customer concerns related to home insurance policies via phone, email, and chat.
- Identified and documented areas of non-compliance, recommending areas to improve underwriting accuracy.
- Contributed $56,000 in additional sales by referring existing clients to additional insurance products.
- Attained a 90% customer satisfaction rating from voluntary post-call surveys.
Caregiver
Career Break
05.2021 - 09.2022
- Full-time caregiver due to family member's illness.
Sales Development Representative
Consilio
09.2018 - 05.2021
- Partnered with four field account executives to develop new business opportunities for Consilio's legal and law firm services in the Central and Southeast regions.
- Collaborated with the sales team during client meetings and oversaw follow-up actions, ensuring timely and effective communication to maintain strong client relationships.
- Booked six to eight monthly meetings with C-level executives at Fortune 1000 companies and AmLaw 200 law firms.
- Drove $750K in sales opportunities for account representatives.
Business Sales Researcher/Business Development Representative
Marin Software
04.2018 - 06.2018
- Promoted within a six-month timeframe for exceeding goals and supporting company culture.
- Maintained Salesforce.com database to meet the marketing requirements for the sales department.
- Developed and executed email campaigns using marketing automation tools (Marketo, Outreach, etc.) to nurture and advance 2,000 leads through the sales funnel.
Inside Account Executive
SHI International
02.2016 - 06.2017
- Made 30–50 cold calls daily to promote SHI IT solutions, driving the acquisition of 13 net-new customers annually.
- Managed 20+ accounts across the full sales cycle, including business development, product demonstrations, and post-sales support.
- Provided outstanding customer service, surpassing territory growth goals while strengthening client loyalty.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ12-2015
Skills
- Customer Service
- Administrative Support
- Sales
- Lead Generation
- Marketing
- Cold-Calling
- Account Management
Timeline
Customer Support Representative
Hippo Insurance
09.2022 - Current
Caregiver
Career Break
05.2021 - 09.2022
Sales Development Representative
Consilio
09.2018 - 05.2021
Business Sales Researcher/Business Development Representative
Marin Software
04.2018 - 06.2018
Inside Account Executive
SHI International
02.2016 - 06.2017
Bachelor of Arts - Business Communication
Arizona State University