Hunter Ritenour
Smyrna,TN
Summary
Detail-oriented team player with strong client or colleague facing interpersonal, leadership, and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly adaptable in regard to acting on given instruction or transitioning to a supervisory lead role when called upon.
Overview
8
8
years of professional experience
Work History
Head Trainer
Rock Springs Retreat Center
05.2021 - Current
- Provide managerial oversight to all training colleagues.
- Served as primary point of contact for onsite guests with questions, concerns, and service requests.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Presented multiple weekly seminars to educate customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Call Center Manager
Valboost Inc.
01.2020 - 07.2020
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Executed client ticket items in a timely manner.
- Led weekly team meetings to review performance, set targets and present new technology innovations to clients.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Trained and onboarded new agents, maintaining exceptional service standards.
Personal Trainer
MPower Performance Institute
01.2017 - 09.2019
- Designed specific workout systems for individual clients based on performance ability.
- Developed customized fitness plans for wide range of clients to expand services.
- Coordinated with company's Physical Therapists and Orthopedists to provide the best continued care of clients.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Physical Therapy Technician
Elite Sports Medicine And Orthopaedic
03.2016 - 01.2017
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Administered routine exams and treatment for patients.
Education
High School Diploma -
Franklin High School
Franklin, TN05.2014
Skills
- Very Strong Interpersonal Skills
- Employee Onboarding
- Organizational Leadership
- Effective Curriculum Design
- Confident Presentation Abilities
- Operations Management
- Client Relationship Management
- Project and Program Management
Enjoy a multitude of hobbies.
I spend the majority of my time taking my children on outdoor adventures, playing guitar, creating art, and repairing/ restoring vehicles.
Timeline
Head Trainer
Rock Springs Retreat Center
05.2021 - Current
Call Center Manager
Valboost Inc.
01.2020 - 07.2020
Personal Trainer
MPower Performance Institute
01.2017 - 09.2019
Physical Therapy Technician
Elite Sports Medicine And Orthopaedic
03.2016 - 01.2017
High School Diploma -
Franklin High School
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