Hunter Safford
Fort Worth,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
IT Technician
HCLTech
12.2023 - 03.2026
- Diagnosed and resolved technical issues for end-users across multiple platforms.
- Provided exceptional customer support through effective communication and troubleshooting techniques.
- Built lasting relationships with clients, noted for my ability to exceed expectation and leave them feeling confident in the work done.
- Managed ticketing system to prioritize and track user requests efficiently.
- Developed knowledge base articles to streamline issue resolution and improve team efficiency.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Installed, configured and maintained computer systems and network connections.
- Consistently maintained Quality assurance rates of 90% or higher, through hundreds of interactions a month.
Design Consultant /Sales Associate
Design A Sofa
Fort Worth, TX
03.2021 - 10.2022
- Prepared original and relevant options for clients suitable to individual requirements.
- Met with numerous customers daily to discuss design vision and individual needs.
- Consistently stayed under client's budget for projects, while generating recurring revenue.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Increased customer engagement through social media by 40%.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
Project Manager /Assistant
Cowboy Construction
Fort Worth, TX
04.2018 - 03.2021
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Provided management for internal personnel, contractors and vendors.
- Managed construction schedules to achieve adequate project labor coverage.
- Put together estimates, specifications and other project documents.
- Held construction progress and regular status meetings with project team.
- Kept project on schedule and within budget while serving as project leader.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Consulted with clients to define objectives and develop scopes.
- Obtained building and specialty permits from local jurisdictional agencies.
- Carried out day-day-day duties accurately and efficiently.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Assisted clients in arranging design meetings and advising design choices.
- Acquiring and managing multiple quotes on projects.
Project Coordinator
GFS Fire Protection Services
Dallas, TX
09.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects by planning, designing, and scheduling phases.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Marked blueprints and priced out jobs for commercial buildings.
Education
High School Diploma -
Boswell High School
Fort Worth, TX12.2015
Skills
- System administration
- Friendly and patient
- Scheduling and managing multiple jobs
- High stress environments
- Resolution skills
Upbeat and Positive Personality
Data Entry and Maintenance
Understanding Customer Needs
Efficient and Detail-Oriented
Answering Customer Questions
Establishing and Maintaining Customer Relationships
Dispatching Workers
Administrative and Office Support
Closing Sales
Upselling Techniques
Timeline
IT Technician
HCLTech
12.2023 - 03.2026
Design Consultant /Sales Associate
Design A Sofa
03.2021 - 10.2022
Project Coordinator
GFS Fire Protection Services
09.2019 - 08.2020
Project Manager /Assistant
Cowboy Construction
04.2018 - 03.2021
High School Diploma -
Boswell High School