Hunter Schoeve
Moline,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
IT Technical Support Intern
Constellation Energy
Cordova, IL
02.2025 - Current
- Collaborated with other departments within the organization to resolve complex technical issues.
- Upgraded existing hardware components as per company needs.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
IT Intern
Heritage Tractor
Geneseo, IL
01.2025 - 02.2025
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Performed regular backups of critical data to ensure business continuity.
- Scanned networks with vulnerability assessment tools to identify security holes.
PC Services Technical Support Intern
Modern Woodmen Of America
Rock Island, IL
05.2024 - 08.2024
- Resolved customer inquiries promptly while maintaining high levels of professionalism.
- Assisted with developing strategies to reduce help desk call volume and increase customer satisfaction rates.
- Created detailed documentation of customer interactions and problem resolution steps.
Education
Bachelor of Science - Management Information Systems
Western Illinois University
Moline12-2025
Skills
- Customer service
- Technical support
- Problem solving
- Team collaboration
- Application support
- Operating systems
- Ticketing systems
- Active directory
Timeline
IT Technical Support Intern
Constellation Energy
02.2025 - Current
IT Intern
Heritage Tractor
01.2025 - 02.2025
PC Services Technical Support Intern
Modern Woodmen Of America
05.2024 - 08.2024
Bachelor of Science - Management Information Systems
Western Illinois University
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