Kayla Hollonbeck
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Advisor
Volkswagen Of Beaumomt
09.2019 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Closing Manager
Market Basket
08.2018 - 09.2019
- Managed inventory levels for optimal efficiency, ordering stock as needed to prevent shortages or overstocking issues.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
Restaurant Hostess
Pancake House
03.2017 - 05.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Aviation Ordnanceman
US Navy
03.2014 - 02.2017
- Ensured strict compliance with safety regulations during ordnance storage activities to minimize risks associated with hazardous materials handling.
- Inspected, assembled and tested aviation ammunition.
- Handled and serviced weapons and ammunition carried on an aircraft carrier
- Supervised explosives loading operations, adhering to safety protocols and procedures.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
Education
No Degree - Aviation Ordinance "C" School
Aviation Ordinance "C" School
Whidbey Island, WA12.2014
No Degree - US Navy "A" School
Aviation Ordinance "A" School
Pensacola, FL04.2014
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2013
Skills
- Customer Service
- Computer Skills
- Service Recommendations
- Data Entry
- Listening Skills
- Service Order Flow
- Multitasking and Organization
- Warranty Claims Process Management
Timeline
Service Advisor
Volkswagen Of Beaumomt
09.2019 - Current
Closing Manager
Market Basket
08.2018 - 09.2019
Restaurant Hostess
Pancake House
03.2017 - 05.2018
Aviation Ordnanceman
US Navy
03.2014 - 02.2017
No Degree - Aviation Ordinance "C" School
Aviation Ordinance "C" School
No Degree - US Navy "A" School
Aviation Ordinance "A" School
High School Diploma -
Flowing Wells High School