Hunter Smith
Imperial,PA
Summary
Multiple years of experience not only in technology but in customer service. A hard working, team oriented, and reliable employee that enjoys a challenge. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in any environment and always ready for the next task. A history of thriving in team oriented and fast paced environments.
Overview
4
4
years of professional experience
Work History
Manager
Garden of Eating Pizzeria
Imperial, PA
02.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Assistant Volunteer Coach
West Allegheny High School
Imperial, PA
03.2020 - 04.2020
- Assisted in the organization and officiating of youth flag football games
- Provided individual instruction to athletes on fundamentals of sport.
- Monitored athletes' performance during games and practices.
- Encouraged athletes to develop their physical and mental strengths.
- Helped improve athletes' motivation levels through positive reinforcement.
- Maintained accurate records of players' performances during practices and competitions.
- Enforced safety regulations to minimize risk of injury among athletes during practices and competitions.
- Instructed players on proper techniques needed to excel in their respective positions.
Education
Bachelor of Science - Computer Science And Programming
Robert Morris University
Coraopolis, PA12-2024
Associate of Applied Science - Information Technology
Community College of Allegheny County
Pittsburgh, PA12-2023
Skills
- Performance Management
- Policy Implementation
- Contract Management
- Operations Management
- Staff Development
- Strategic Planning
- Workforce Management
- Staff Management
- Time Management
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Employee Development
- Project Planning
- Problem Resolution
- Documentation And Reporting
- Computer Skills
- Positive Attitude
- Analytical Skills
- Task Delegation
- Professional and Courteous
- MS Office
- Active Listening
- Preventive Maintenance
- Interpersonal Relations
- Multitasking
- Task Prioritization
- Problem-Solving
- Team Collaboration
- Professional Demeanor
- Reliability
- Effective Communication
- Attention to Detail
- Time management abilities
- Technical Proficiency
- Problem-solving aptitude
- Exchange Server
- Microsoft Whiteboard
- Microsoft Teams
- Office 365 Security
- Microsoft Office knowledge
Affiliations
- Coding Websites
- Assisting friends and family with IT help
- Spending time with friends and family on the weekends
Languages
German
Limited
References
References available upon request.
Timeline
Manager
Garden of Eating Pizzeria
02.2022 - Current
Assistant Volunteer Coach
West Allegheny High School
03.2020 - 04.2020
Bachelor of Science - Computer Science And Programming
Robert Morris University
Associate of Applied Science - Information Technology
Community College of Allegheny County
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