Hunter Steckley
Bloomsburg,PA
Summary
Dedicated customer service professional with strong communication skills and problem-solving abilities. Effectively handled high volumes of inquiries while maintaining accurate inventory records, enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Material Handler
WebstaurantStore
Bloomsburg, Pennsylvania
01.2024 - Current
- Achieved production goals by consistently working with speed and accuracy, contributing to overall operational success.
- Maintained accurate inventory records through computerized tracking systems, supporting effective inventory management.
- Received and distributed incoming orders efficiently to designated areas, ensuring timely processing.
- Documented all consolidation activities including journal entries and reconciliations.
Customer Service Representative
Godiva Chocolatier
09.2022 - 02.2023
- Answered 50-100 customer calls promptly, minimizing customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided tailored advice and assistance to customers, addressing unique needs and preferences.
- Actively listened to customers, resolved concerns efficiently, and escalated critical issues to supervisor.
- Transferred data between databases to ensure accuracy and accessibility.
Cashier/stocker
Aldi Food Market
01.2022 - 06.2022
- Delivered exceptional customer service by engaging positively with customers.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs by making product recommendations, contributing to increased sales.
- Facilitated returns and refunds while resolving transaction issues to enhance customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns
- Moved heavy pallets weighing up to 200 lbs. for inventory management.
Customer Service Associate
Lowes Hardware
02.2021 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted high volume of customers daily with positive attitude, prioritizing customer satisfaction.
- Ensured customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Recommended products and services based on customer needs, facilitating informed purchasing decisions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associates degree - Music Production
Los Angeles Film School
RemoteSkills
- Data entry
- Customer service
- Microsoft Excel
- Attention to detail
- Digital proficiency
- Microsoft Office
- Windows
- Problem solving
- Critical thinking
- Collaboration
- Client engagement
- Communication Skills
Software
Adobe Products
Microsoft 365
Social Media
Certification
- I'm transitioning into cybersecurity and currently studying for Security+ while applying for infrastructure roles.
Timeline
Material Handler
WebstaurantStore
01.2024 - Current
Customer Service Representative
Godiva Chocolatier
09.2022 - 02.2023
Cashier/stocker
Aldi Food Market
01.2022 - 06.2022
Customer Service Associate
Lowes Hardware
02.2021 - 07.2021
Associates degree - Music Production
Los Angeles Film School