Norma Jean Ortega
Staten Island,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Material Handler
Amazon
Staten Island, New York
10.2018 - 03.2021
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
Customer Service Representative
CFSC Community Financial Service Center
Brooklyn, NY
06.2016 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Massage Therapist
Massage Envy Spa
Hamilton Square, NJ
05.2015 - 04.2016
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Receptionist
Law Offices Of Abraham Hoschander
Brooklyn, NY
08.2007 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Arts - Massage Therapy
Harris School of Business - Cherry Hill
Cherry Hill, NJ05.2015
Skills
- Customer Service
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Responding to Difficult Customers
- Computer Proficiency
- Call Answering and Routing
- Client Information and Education
- Effective Communication
- Data Entry
- Upbeat and Positive Personality
- Answering Customer Questions
Timeline
Material Handler
Amazon
10.2018 - 03.2021
Customer Service Representative
CFSC Community Financial Service Center
06.2016 - 09.2020
Massage Therapist
Massage Envy Spa
05.2015 - 04.2016
Receptionist
Law Offices Of Abraham Hoschander
08.2007 - 02.2013
Associate of Arts - Massage Therapy
Harris School of Business - Cherry Hill
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Omaira MedinaOmaira Medina
Chef at Le Cafe CoffeeChef at Le Cafe Coffee