Hunter M. Steinmetz
Kent,OH
Summary
Detail-oriented and technically skilled IT professional seeking an entry-level IT or helpdesk position. Experienced in troubleshooting hardware and software issues, managing enterprise systems, and providing user support in a university environment. Interested in systems administration and infrastructure support.
Overview
3
3
years of professional experience
Work History
Student IT Technician
Kent State University
10.2023 - Current
- Provide help desk support to faculty, staff, and lab assistants, resolving hardware and software issues
- Diagnose and perform basic repairs on computers, including desktops, laptops, and peripherals
- Manage devices using Intune and Jamf for deployment, configuration, and policy enforcement
- Perform Active Directory account management, including user provisioning and access control
- Assist with faculty device refresh cycles, including setup, data migration, and deployment
- Utilize basic scripting to automate tasks and improve efficiency
- Troubleshoot networking and connectivity issues across campus systems
Dell Campus Sales Representative
Dell/2022 Companies
04.2023 - 08.2023
- Developed strong relationships with campus organizations to drive product awareness and sales initiatives.
- Conducted product demonstrations to educate students on features and benefits of Dell technology solutions.
- Collaborated with marketing team to implement promotional campaigns tailored for college demographics.
- Monitored competitor activities and market trends to inform strategic decisions and enhance sales performance.
Education
Bachelor of Science - Information Technology
Kent State University
Kent, Ohio05-2026
High School Diploma - undefined
Columbian High School
Tiffin, Ohio05-2022
Skills
- Operating Systems: Windows, Linux, MacOS
- Systems & Administration: Active Directory, Intune, Jamf
- Troubleshooting: Hardware diagnostics, software troubleshooting, system performance optimization
- Networking: Fundamental networking concepts (DHCP, DNS), connectivity and network issue troubleshooting
- Scripting/Programming: Basic scripting for automation and task simplification (Bash, PowerShell)
- IT Support: Helpdesk operations, ticket-based support, end-user support across multiple environments
- Virtualization & Homelab Experience: Proxmox, virtual machine deployment, system configuration and testing
Timeline
Student IT Technician
Kent State University
10.2023 - Current
Dell Campus Sales Representative
Dell/2022 Companies
04.2023 - 08.2023
High School Diploma - undefined
Columbian High School
Bachelor of Science - Information Technology
Kent State University
Achievements
Innovation Achievement Award – Junior Achievement (Business Idea Recognition)
Additional Information
- Strong problem-solving and analytical skills
- Ability to communicate technical concepts clearly to non-technical users
- Hands-on experience with real-world IT environments in a university setting