Hunter Tucker

• Oversaw operations across multiple job sites and directed personnel management.

• Oversaw customer relations to enhance client satisfaction and loyalty.

• Oversaw time sheet management to ensure accurate payroll processing.

• Oversaw project initiation and team assembly to ensure successful project launches.

• Oversaw operations of multiple job sites across various states.

• Managed 30+ customer calls/emails per day.

• Built support processes with cross-functional departments to handle escalated issues.
• Advocated for customers by finding real long-term solutions.
• Stayed informed of latest industry techniques and methods to improve job performance.
• Created customer service training systems to properly onboard new staff.
• Created processes, hiring plans and automation to scale customer care team.
• Developed customer satisfaction goals and service statistics to establish objectives.
• Led team to deliver outstanding customer experience through email and telephone support.
• Supervised day-to-day operations in customer care department to meet company customer service standards.
• Analyzed and collected customer information to prepare product or service reports.
• Referred unresolved customer grievances to designated departments for further investigation.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
• Recommended improvements in products, services or billing methods to prevent future problems.
• Conferred with customers by telephone or in-person to provide product or service information.
• Navigated multiple computer systems and applications and utilized search tools to find and supply information.