Jenessa Gomez
Yorba Linda,Ca
Summary
Dynamic Business Manager with a strong focus on driving business success through strategic decision-making and team leadership. Expertise in optimizing operations, mentoring talent, and enhancing client experiences to exceed service quality goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
Sephora, LVMH
Riverside, CA
09.2024 - Current
- Manage daily operations for a multimillion dollar business location to ensure efficient workflow.
- Assume ownership over team productivity and manage workflow to meet or exceed quality service goals.
- Led cross-functional meetings to align team objectives and address operational challenges.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Oversee inventory management processes and implement stock control measures.
- Train and regularly mentor Operational Associates including Licensed Beauty Artist on performance-oriented strategies and customer service techniques.
- Resolve daily customer complaints while prioritizing customer satisfaction and loyalty.
- Ensure compliance with company policies and industry regulations.
- Coordinate maintenance requests and scheduled repairs for timely resolution.
Licensed Sales & Service Manager
Sephora, LVMH
Riverside, CA
07.2023 - Current
- Resolve daily customer complaints while prioritizing customer satisfaction and loyalty.
- Assume ownership over team productivity and manage workflow to meet or exceed quality service goals.
- Train and regularly mentor Beauty Associates including Licensed Beauty Artist on performance-oriented strategies and customer service techniques.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Evaluate Studio work areas, tools, and equipment to ensure they are clean and properly sanitized to meet State Board standards.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed maintenance requests for timely resolution of issues. and scheduled repairs for timely resolution.
Licensed Cosmetologist
Orange County
03.2018 - 09.2024
- Applied Eyelash Extensions and Lash Lifts to enhance clients' eyes and create impact.
- Applied makeup to clients for special occasions.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Demonstrated a high level of customer service to increase retention and satisfaction.
- Train and regularly mentor Beauty Associates including Licensed Beauty Artist on performance-oriented strategies and customer service techniques.
- Developed new techniques to improve the appearance of customers and provide different looks.
- Oversee the store order fulfillment process, ensuring accuracy and excellent service.
- Lead the setup and execution of product launches, seasonal events and promotions.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Took responsibility for team productivity and workflow management. over team productivity and manage workflow to meet or exceed quality service goals.
- Collaborate with Brand Executives to execute event goals.
Sales and Service Manager
Sephora, LVMH
Tustin, California
11.2022 - 07.2023
- Took responsibility for team operations over team productivity and manage workflow to meet or exceed quality service goals. Manager with ownership of Credit Card, Beauty Insider Metrics, and Service Studio.
- Resolve daily customer complaints while prioritizing customer satisfaction and loyalty.
- Train and regularly mentor Beauty Associates including Licensed Beauty Artist on performance-oriented strategies and customer service techniques.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Collaborated with corporate teams to execute promotional events and campaigns effectively.
- Inspected studio areas for cleanliness, tools, and equipment to ensure they are clean and properly sanitized to meet State Board standards.
Patient Representative
AltaMed Health Services
11.2022 - 07.2023
- As frontline I answer, screen and process over 80-100 calls daily and accurately.
- Correspond with MCC (insurance dept), member services, Pharmaceuticals, and specialty services department team members to build and implement successful solutions to customer problems.
- Updated personal data while ensuring compliance with HIPAA regulations.
- Document calls in NextGen and Epic software.
Manager
Benefit Cosmetics
10.2016 - 10.2017
- Planned workflow schedules and delegated tasks for 4-10 team members to optimize team operations.
- Coached and mentored employees through training and performance monitoring to enhance team skills and effectiveness.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Converted 70-80% of Waxing service customers into product customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained sanitation and sterilization standards in compliance with laws and spa policies to ensure customer safety.
Education
Cosmetology Education -
GOLDENWEST COLLEGE
Huntington Beach, CA01-2014
Diploma -
ELMODENA HIGH SCHOOL
Orange, CA01-2008
Skills
- Operational management
- Project management
- Compliance management
- Budget oversight
- Retail management
- Retail operations
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Client support
- Time management
- Strong communication skills
- Goal setting
- Conflict resolution
- Bilingual
Awards
- Employee of the Month, Sephora, 11/24
- Lash and Brow Tint Certification, Belmacil, 05/18
- LSA Leadership Academy, Benefit Cosmetics, 09/17
- Esthetician Manager (LSA), Benefit Cosmetics, 10/16 - 10/17
- Planned and prepared workflow schedules, delegating tasks for 4-10 team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Converted 70-80% of Waxing service customers into product customers.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Timeline
Operations Manager
Sephora, LVMH
09.2024 - Current
Licensed Sales & Service Manager
Sephora, LVMH
07.2023 - Current
Sales and Service Manager
Sephora, LVMH
11.2022 - 07.2023
Patient Representative
AltaMed Health Services
11.2022 - 07.2023
Licensed Cosmetologist
Orange County
03.2018 - 09.2024
Manager
Benefit Cosmetics
10.2016 - 10.2017
Cosmetology Education -
GOLDENWEST COLLEGE
Diploma -
ELMODENA HIGH SCHOOL