Hunter Wade-Irwin
Guest Experience Coordinator
5720 Autry Avenue,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Guest Experience Team Member
Telsa
10.2022 - 04.2024
- Assisted customers with troubleshooting issues related to product usage, fostering trust through exceptional service quality standards.
- Leveraged social media platforms as promotional tools, raising visibility and generating interest in our product offerings among potential clients online.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Packing, Shipping, and Receiving Assembler
Target
04.2020 - 10.2022
- Maintained high safety standards, adhering to company policies and OSHA regulations within workspace.
- Demonstrated adaptability by cross-training in multiple roles within warehouse setting as needed.
- Assisted in inventory management, helping maintain accurate stock levels for efficient order fulfillment.
- Reduced shipping errors by meticulously verifying order details before sealing packages for delivery.
- Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
Education
High School Diploma -
Mayfair High School
Bellflower, CA 09.2013 - 06.2017
Associate of Arts -
Long Beach Community College
Long Beach, CA 09.2017 - 06.2018
Skills
Front Office Support
Exceptional communication
Policy Enforcement
Information Security
Complaint resolution
Appointment Scheduling
Additional Information
Team Club Participation
- Blue Devils Color Guard - 2016 to 2021
- Imbue Winter Guard - 2017 - 2020
Timeline
Guest Experience Team Member
Telsa
10.2022 - 04.2024
Packing, Shipping, and Receiving Assembler
Target
04.2020 - 10.2022
Associate of Arts -
Long Beach Community College
09.2017 - 06.2018
High School Diploma -
Mayfair High School
09.2013 - 06.2017
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