Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Hunter Watkins

Kingwood,TX

Summary

I am currently a undergraduate Senior at the University of Houston studying for my B.S. in Global Hospitality Leadership in the lodging track. Driven Hospitality employee well trained in the field of lodging operations. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Passion for helping people and giving my best at everything I do. If I’m going to commit myself to something it’s to try and be my best everyday.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Shopper/Internal Care Partner

HEB
04.2022 - Current
  • Experienced shopper that has to shop large orders of groceries in a timely manner while also providing great customer service to in-store customers
  • Knowledge of many products and where to locate them throughout the store
  • Making smart decisions for substitutions for customers items when we dont have products they order
  • Working as a Internal Care Partner I communicate with all departments throughout the store making sure estore orders are fulfilled with all items ordered.

Front Desk Intern

Holiday Inn Club Vacations
01.2024 - 05.2024
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for checkin
  • Communicate parking procedures to guests/visitors
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Count bank at the end of shift
  • Balance and drop receipts according to Accounting specifications.

Contractor

Unleash'd Renovations
04.2021 - 03.2022
  • Contractor that deals mostly with renovations to previous structures but also with building and repairs
  • Heavy lifting, painting, repairing, installing, and other hard labor skills required for the job.

Starbucks Barista

Starbucks
11.2017 - 12.2021
  • Barista with experience working in a very fast paced kitchen like environment making drinks, taking orders, POS, handling food, and providing great customer service
  • Experience with opening and closing the store along with all the cleaning responsibilities such as restrooms, lobby, espresso machines, and other equipment.

Education

Bachelor's degree - Global Hospitality Leadership

University of Houston
Houston, TX
09.2024

Associate in Arts (AA) - Hospitality Management

Lone Star College System
Kingwood, TX
12.2022

Skills

  • Effective communication
  • Leadership
  • POS
  • Customer service
  • Computer skills
  • Front desk experience
  • Deans list
  • Problem-Solving
  • Reliability
  • Adaptability and Flexibility

Certification

  • TABC Certified, 08/01/22, 08/01/25
  • ServSafe, 12/01/23, 12/01/28

Affiliations

  • HLAGH-UH

Timeline

Front Desk Intern

Holiday Inn Club Vacations
01.2024 - 05.2024

Personal Shopper/Internal Care Partner

HEB
04.2022 - Current

Contractor

Unleash'd Renovations
04.2021 - 03.2022

Starbucks Barista

Starbucks
11.2017 - 12.2021

Bachelor's degree - Global Hospitality Leadership

University of Houston

Associate in Arts (AA) - Hospitality Management

Lone Star College System

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Hunter Watkins