Hunter White
Bentonville,AR
Summary
Dynamic Service Manager with a proven track record in customer service and operations management. Expertise in employee training and conflict resolution to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Service Manager
Gearhead Outfitters
Bentonville, AR
02.2022 - Current
- Managed daily operations of customer service team at bicycle retail store.
- Trained staff on product knowledge and exceptional customer service techniques.
- Resolved customer inquiries and complaints efficiently and professionally.
- Oversaw inventory management to ensure stock availability and organization.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Bicycle Mechanic
Phat Tire Bike Shop
Bentonville, AR
09.2020 - 02.2022
- Diagnosed mechanical issues on various bicycle models.
- Performed routine maintenance and repairs on bicycles.
- Assisted customers in selecting appropriate bicycle accessories.
- Educated customers on proper bicycle care and safety practices.
- Organized work area to enhance efficiency and productivity.
- Completed specialized technical work, general maintenance and customer servicing.
General Laborer
Custom Tile & Flooring
Anderson, MO
03.2019 - 08.2020
- Assisted in tile installation and flooring projects across residential and commercial sites.
- Operated tools such as tile cutters, grinders, and measuring equipment effectively.
- Prepared surfaces by cleaning, leveling, and applying adhesive for optimal tile placement.
Education
Pea Ridge High School
Pea Ridge, ARSkills
- Customer service
- Inventory management
- Technical diagnostics
- Service coordination
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Employee training and development
References
References available upon request.
Timeline
Service Manager
Gearhead Outfitters
02.2022 - Current
Bicycle Mechanic
Phat Tire Bike Shop
09.2020 - 02.2022
General Laborer
Custom Tile & Flooring
03.2019 - 08.2020
Pea Ridge High School