Hunter Whitehead

As a Technical Support Analyst at DigiCert, I specialize in helping organizations implement secure digital trust solutions by successfully installing and configuring TLS/SSL and Code Signing certificates. I work directly with customers to troubleshoot certificate deployments across diverse environments, ensuring secure, compliant, and seamless integrations.

• Resolved complex technical issues for clients, ensuring timely and effective solutions.
• Collaborated with cross-functional teams to enhance system reliability and user experience.

Xplor SPOT is a Dry-Cleaning Software that assists dry cleaners nationwide in managing and running their businesses. Duties include making outbound calls and accepting inbound calls from clients, troubleshooting software and hardware issues, and ensuring everything runs smoothly and efficiently for them and their businesses. My team's main focus is to help manage client questions and concerns, fix and troubleshoot issues, and escalate them to developers if necessary.

• Provided technical support for software applications, resolving user inquiries efficiently.
• Diagnosed and troubleshot hardware and software issues, ensuring prompt resolution.

• Lead Support Specialist at boutique cybersecurity company specializing in secure data erasure. Quickly learned software interface and functionality to best help clients and sought to provide prompt support for customer inquiries. Interfaced with key customers, running tests to ensure efficiency and answering any questions.