Hunter Ryskoski
La Crosse,WI
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Strong written and oral communication skills resulting in knowledgeable, satisfied end users. Excellent instructional and problem-solving skills.
Overview
4
4
years of professional experience
Work History
System Administrator
Mathy Construction/ALM Holdings
08.2023 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Primary point of contact for following areas: Mobility, Workstations, Printers, Tablets, Imaging System, Intune, AutoPilot
- Closed 450+ service requests/tickets
- Delivered onsite and online support for over 700 employees.
IT Support Specialist
City Brewery
10.2022 - 07.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Closed 800+ service tickets.
Elementary School Teacher
Multiple School Districts
08.2019 - 09.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Taught grades 1-8 in multiple school districts.
- Implemented technology into classroom and provided lesson ideas to others.
Education
Bachelor of Science - Social Studies
University of Wisconsin, College of Education And Human Sciences
Eau Claire, WI04.2019
Skills
- Helpdesk Call Support
- Microsoft Active Directory
- End Point Configurations
- Help Desk Software
- System Upgrades
- Offboarding and Onboarding
- Hardware and Software Installation
- Mobile Device Management
- Friendly and Approachable
- Clear Communication Skills
Timeline
System Administrator
Mathy Construction/ALM Holdings
08.2023 - Current
IT Support Specialist
City Brewery
10.2022 - 07.2023
Elementary School Teacher
Multiple School Districts
08.2019 - 09.2022
Bachelor of Science - Social Studies
University of Wisconsin, College of Education And Human Sciences
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