Hunter Rose Roberts
Rochester
Summary
I’m a reliable, fast-learning professional with strong customer service and leadership experience. I’m great at keeping things organized, staying calm under pressure, and making sure people feel taken care of. I pick up new systems quickly, I communicate clearly, and I’m the type of person who steps up without being asked. I’m looking for a role where I can bring my people skills, work ethic, and problem-solving to a new environment and grow with a team that values consistency and initiative.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Wentworth By the Sea
03.2023 - Current
- Oversaw daily front desk operations and ensured smooth, efficient guest service.
- Stepped into Front Office Manager duties, including shift leadership and escalated issue resolution.
- Assisted with staff scheduling, shift coverage decisions, and workflow coordination.
- Trained, coached, and supported team members to maintain consistent service standards.
- Coordinated communication between housekeeping, maintenance, and management to streamline operations.
- Resolved high-level guest concerns with professionalism and sound judgment.
- Monitored occupancy, room status, and operational needs to support leadership decision-making.
Front Desk Agent
Wentworth By the Sea
05.2022 - 03.2023
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Assisted guests with inquiries and provided information about hotel amenities and local attractions.
- Coordinated reservations using property management system to optimize room occupancy rates.
- Handled billing inquiries and processed payments accurately, enhancing guest satisfaction.
Front End Team Lead
Walmart
08.2021 - 02.2022
- Collaborated with team members to design user-friendly web interfaces.
- Assisted in troubleshooting and resolving front-end issues for improved user experience.
- Supported the development of responsive layouts using HTML, CSS, and JavaScript frameworks.
- Participated in code reviews to enhance code quality and adherence to best practices.
- Supervised front-end cashiers, greeters, and service desk associates to ensure smooth operations.
Service Desk/Financial Services/Cashier
Walmart
03.2018 - 08.2021
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Education
High School Diploma -
Spaulding High School
RochesterSkills
- Customer engagement
- Effective time management
- Reservation coordination
- Problem-solving skills
- Leadership & Team Support
- Conflict Resolution
- Guest Service Excellence
- Effective multitasking
- Staff Training & Coaching
- Customer service
- Workflow management
- Complaint resolution
- Attention to Detail
- Record Keeping & Organization
- Rapid Learner
Accomplishments
- Promoted to Front Desk Supervisor at a high-end property at a young age
- Regularly trusted to run the department when management was off-property.
- Stepped into Front Office Manager duties without hesitation or extra pay.
- Became the go-to person for escalated guest situations due to your calm, professional approach.
- Built strong rapport across multiple departments, improving teamwork and communication.
- Recognized for strong organizational skills, including log creation and improving team workflows.
- Known for noticing gaps in operations and taking action without being asked.
Languages
English
Additional Work Experience
Dunkin Donuts – Barista
- Customer Service
- Money Handling
- Making Drinks/Food
- Cashing Customers Out
Market Basket – Cashier/Bagger
- Customer Service
- Money Handling
- Cashing Customers Out
- Bagging Groceries
Timeline
Front Desk Supervisor
Wentworth By the Sea
03.2023 - Current
Front Desk Agent
Wentworth By the Sea
05.2022 - 03.2023
Front End Team Lead
Walmart
08.2021 - 02.2022
Service Desk/Financial Services/Cashier
Walmart
03.2018 - 08.2021
High School Diploma -
Spaulding High School