Tina Contreras
Fort Worth,Texas
Summary
Dynamic hospitality professional with extensive experience at Sinclair Hotel by Marriott, excelling in customer engagement and efficient time management. Proven track record in enhancing guest satisfaction and optimizing front desk operations. Skilled in POS system operation and analytical problem-solving, fostering a collaborative environment that drives team success.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
Sinclair Hotel by Marriott
07.2022 - 10.2024
- Assisted guests with check-in and check-out procedures, ensuring smooth transactions.
- Provided information about hotel services and local attractions to enhance guest experiences.
- Managed front desk operations, maintaining organization and efficiency during peak hours.
- Trained new staff on customer service protocols and front desk software usage.
- Coordinated room assignments and housekeeping schedules to optimize occupancy rates.
- Supported administrative tasks such as inventory management and supply ordering for front desk operations.
Night Auditor Supervisor
Springhill Suites By Marriott
04.2020 - 01.2022
- Supervised nightly operations, ensuring accurate financial reporting and guest satisfaction.
- Trained and mentored junior auditors in standard procedures and best practices.
- Coordinated end-of-day reconciliation processes for all cash transactions and credit card settlements.
- Implemented efficiency improvements in auditing workflows, enhancing overall accuracy and speed.
Department Manager
Walmart
05.2007 - 10.2015
- Oversaw daily operations, ensuring adherence to company standards and protocols.
- Implemented process improvements that enhanced team efficiency and productivity.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Developed training materials to support onboarding and continuous employee development.
Education
Saint Augustine High School
River Oaks Tx06-2007
Skills
- Customer engagement
- Efficient time management
- Reservation coordination
- Analytical problem-solving
- VIP client engagement
- POS system operation
- Customer service in hospitality
- Office meetings
Timeline
Front Desk Supervisor
Sinclair Hotel by Marriott
07.2022 - 10.2024
Night Auditor Supervisor
Springhill Suites By Marriott
04.2020 - 01.2022
Department Manager
Walmart
05.2007 - 10.2015
Saint Augustine High School
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