Charlie Dubree
Muncie,IN
Summary
Dynamic professional with a proven track record in guest relations and reservations management, notably at Hilton Hotels Corporation. Excelled in boosting sales and customer engagement through exceptional service and problem-solving skills. Demonstrated expertise in cash control and daily reporting, fostering repeat business and positive reviews. Skilled in both time management and customer care, driving significant improvements in front desk performance.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Hilton Hotels Corporation
07.2022 - 03.2024
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Salesperson
I69 Furniture
06.2021 - 06.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Sales Associate
Krogers Grocery Store
02.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Finance
Ball State University
Muncie, INHigh School Diploma -
Anderson High School
Anderson, IN06.2020
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Word Processing
- Reservation Management
- Listening Skills
- Cash control
- Daily Reporting
- Customer Service
- Customer care
- Customer Engagement
Timeline
Front Desk Supervisor
Hilton Hotels Corporation
07.2022 - 03.2024
Salesperson
I69 Furniture
06.2021 - 06.2022
Sales Associate
Krogers Grocery Store
02.2020 - 07.2021
No Degree - Finance
Ball State University
High School Diploma -
Anderson High School
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