Dedicated Tech Support Agent proficient in remote support, ticket management, and software installation. Committed to delivering exceptional customer service and effective problem-solving solutions.
Overview
3
3
years of professional experience
Work History
Tech Support Agent
BlackBeltHelp
Somerset KY
07.2025 - 11.2026
Provided technical assistance via phone, email, and chat for software-related inquiries.
Diagnosed and resolved customer issues using ticketing systems efficiently.
Documented solutions in knowledge base to enhance team resources and support efficiency.
Collaborated with cross-functional teams to escalate complex issues for timely resolutions.
Conducted follow-ups with customers to verify issue resolution and gather feedback.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service
Belks Dept Store
Somerset KY
01.2025 - 07.2025
Tailored training content to meet specific needs of customer service representatives.
Greeted customers warmly to provide exceptional customer service.
Provided exceptional customer service, resolving dealer issues quickly and effectively.
Strengthened client relationships, provided exceptional customer service and follow-up.
Furniture Mover
Buyers Paradise Furniture
Somerset KY
03.2024 - 01.2025
Operated forklifts and hand trucks to transport furniture efficiently within warehouse.
Assisted in loading and unloading furniture from delivery trucks safely.
Maintained cleanliness and organization of the workspace to enhance efficiency.
Collaborated with team members to ensure timely completion of moving tasks.