Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Saylor

Somerset,CO

Summary

Dedicated Tech Support Agent proficient in remote support, ticket management, and software installation. Committed to delivering exceptional customer service and effective problem-solving solutions.

Overview

3
3
years of professional experience

Work History

Tech Support Agent

BlackBeltHelp
Somerset KY
07.2025 - 11.2026
  • Provided technical assistance via phone, email, and chat for software-related inquiries.
  • Diagnosed and resolved customer issues using ticketing systems efficiently.
  • Documented solutions in knowledge base to enhance team resources and support efficiency.
  • Collaborated with cross-functional teams to escalate complex issues for timely resolutions.
  • Conducted follow-ups with customers to verify issue resolution and gather feedback.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Customer Service

Belks Dept Store
Somerset KY
01.2025 - 07.2025
  • Tailored training content to meet specific needs of customer service representatives.
  • Greeted customers warmly to provide exceptional customer service.
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.
  • Strengthened client relationships, provided exceptional customer service and follow-up.

Furniture Mover

Buyers Paradise Furniture
Somerset KY
03.2024 - 01.2025
  • Operated forklifts and hand trucks to transport furniture efficiently within warehouse.
  • Assisted in loading and unloading furniture from delivery trucks safely.
  • Maintained cleanliness and organization of the workspace to enhance efficiency.
  • Collaborated with team members to ensure timely completion of moving tasks.

Education

High School Diploma -

Lincoln County High School
Lincoln KY
12-2021

Skills

  • Remote support
  • Ticket management
  • Software installation
  • Network configuration
  • Incident reporting
  • Application support
  • Telecommunications
  • Backup solutions
  • Mobile device support
  • Server maintenance
  • Data recovery
  • Operating systems
  • Data entry

Timeline

Tech Support Agent

BlackBeltHelp
07.2025 - 11.2026

Customer Service

Belks Dept Store
01.2025 - 07.2025

Furniture Mover

Buyers Paradise Furniture
03.2024 - 01.2025

High School Diploma -

Lincoln County High School