Huong Nguyen
Amarillo,TX
Summary
Dedicated receptionist with strong skills in customer service and appointment scheduling. Proven track record of enhancing client experiences and efficiently resolving inquiries. Expertise in effective communication and multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Relax Nails and spa
Amarillo, TX
06.2025 - Current
- Greeted clients warmly upon arrival at the spa.
- Answered phone calls and resolved client inquiries efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments using spa management software efficiently.
- Assisted in coordinating services between clients and technicians smoothly.
- Provided clients with information on services and promotions effectively.
- Processed payments and ensured accurate cash register transactions.
- Managed client complaints with professionalism, ensuring client satisfaction.
- Scheduled and confirmed client appointments using spa management software.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Serenity Nails and spa
Amarillo, Texas
03.2020 - 01.2021
- Welcomed clients at the spa entrance to create a friendly atmosphere.
- Answered phone calls and resolved client inquiries to enhance customer satisfaction.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments using spa management software efficiently.
- Managed daily calendars, scheduled client appointments, and coordinated office events to ensure smooth operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
- Processed payments and updated accounts to reflect balance changes.
Education
Some College (No Degree) - Business Administration
Amarillo College
Amarillo, TX06-2026
Economic- Business - Business
West Texas A&M University
Canyon, TX06-2026
Skills
- Front desk operations
- Appointment scheduling
- Customer service
- Multi-line telephone systems
- Office administration
- Document control
- Time management
- Organizational skills
- Multitasking and prioritization
- Team collaboration
- Problem resolution
- Communication skills
- Greeting and seating clients
Languages
English
Professional
Timeline
Receptionist
Relax Nails and spa
06.2025 - Current
Receptionist
Serenity Nails and spa
03.2020 - 01.2021
Some College (No Degree) - Business Administration
Amarillo College
Economic- Business - Business
West Texas A&M University