Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Will always go above and beyond no matter the circumstances.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Ophthalmology And Cornea Of Brooklyn
01.2024 - Current
Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment
Improved patient care by conducting comprehensive visual pre-testing procedures
Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions
Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on
Acquainted patients with procedures and explained purpose of testing to establish consent
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Optometric Technician
Zellner Ophthalmology
01.2024 - Current
Improved patient care by conducting comprehensive visual pre-testing procedures
Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment
Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions
Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues
Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone
Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on
Cleaned or sterilized ophthalmic or surgical instruments
Identified issues during preliminary exam and addressed concerns with physician.
Manager of Business Development and Sales
Ness Sportswear
12.2020 - 12.2023
Maintained thorough records of prospective client contacts and interactions in CRM
Liaised with external stakeholders to form strategic partnerships with prospective clients
Collaborated with sales, marketing and other internal teams to meet shared goals
Built diverse sales pipeline to exceed quota targets
Conducted market research to discover new leads, opportunities and messaging
Achieved sales goals and service targets by cultivating and securing new customer relationships
Played important role in making sales, as sales associate would do
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
Demonstrated products to show potential customers benefits and advantages and encourage purchases
Implemented systems and procedures to increase sales
Capitalized on customer up-sell opportunities resulting in 23% increased revenues.
Optometric Intern
Ophthalmology And Cornea Of Brooklyn
11.2022 - 10.2023
Maintained inventory levels and accurate records of contact lenses and eyeglass frames
Assisted with dilating patients or using eye medications when directed by optometrist
Collaborated with optometry staff to reach individual and team goals
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Manager
Ness Plus Lady
02.2019 - 12.2020
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Applied customer feedback to develop process improvements and support long-term business needs
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Evaluated employees' strengths and assigned tasks based upon experience and training
Accomplished multiple tasks within established timeframes
Maximized performance by monitoring daily activities and mentoring team members
Recorded inventory sales into organization's weekly income report
Directed staff and managed annual capital budget.
Sales Representative
Joe Cars LLC.
03.2018 - 02.2019
Developed and delivered engaging sales presentations to convey product benefits
Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Trained and mentored new sales representatives
Increased sales by offering advice on purchases and promoting additional products
Expanded customer base and boosted profit within product line
Cold-called leads and closed large number of new sales over several months
Achieved monthly sales goals by promoting product benefits and enrolling new clients
Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
Retained excellent client satisfaction ratings through outstanding service delivery
Organized sales paperwork, presented proposals and finalized contracts.
Education
Bachelor of Science Biology -
Brooklyn College of The City University of New York
New York, NY
06.2024
Skills
Customer Service
Problem Solving
Digital Sales
Employee Retention
Account Servicing
Direct Sales
Business Needs Assessment
Inventory Planning and Management
Decision Making
Time Management
Trilingual Proficiency in English, Arabic, and French