HUSSEIN ALTAEE
El Cajon,USA
Summary
Service and operations professional with 3+ years in automotive service, roadside assistance, and customer support. Known for fast triage, clear communication between customers and technicians, and process accuracy (95%+ CSAT, 99% invoice accuracy). Currently studying Business Management; fluent in English, Arabic, Turkish, Kurdish, and Persian. Seeking roles in service advising, roadside support, dispatch/operations, or entry-level construction/field support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Pick Up Towing
10.2024 - 08.2025
- Operated flatbed tow trucks to safely transport vehicles from breakdown sites, accident scenes, and impound lots.
- Ensured proper vehicle loading, strapping, and securement procedures to prevent damage during transport.
- Provided professional roadside support and clear communication with dispatch and customers to reduce delays and improve satisfaction.
- Maintained truck inspections, logs, and compliance with safety and DOT requirements.
Service Advisor
Bilstein Shock Absorbers
05.2023 - 10.2024
- Guided customers through diagnostics/troubleshooting and recommended solutions, sustaining ~95% customer-satisfaction outcomes.
- Liaised between customers and technicians to align expectations and timelines; maintained detailed service/warranty records.
- Drove post-service follow-ups to confirm resolution and prevent repeat issues.
Roadside Assistant
ASAP Towing Company
01.2023 - 05.2023
- Responded to stranded motorists with tire changes, jump-starts, fuel delivery, and lockout services.
- Delivered quick, reliable roadside solutions while maintaining safety standards and excellent customer service.
- Assisted dispatch in updating job status, recording service details, and ensuring accurate reporting.
- Built trust with clients by providing reassurance and resolving stressful breakdown situations efficiently.
Education
Business Management -
Grossmont College
El Cajon, CA08.2025
High School Diploma -
El Cajon Valley High School
El Cajon, CA01.2022
Skills
- Customer Operations
- Case management
- Roadside support
- Service triage
- Dispatch
- Record management
- Communication
- Organization
- Clear updates
- Expectation setting
- Follow-through
- Documentation
- Tools
- Microsoft Office
- Word
- Excel
- PowerPoint
- Routing/scheduling systems
- Data entry
- QA
Certification
- OSHA-30, General Industry, 10/21
- Lean Six Sigma, 09/21
References
Available on request (e.g., Fabiola Escobedo Torres, International Rescue Committee, San Diego).
Timeline
Tow Truck Operator
Pick Up Towing
10.2024 - 08.2025
Service Advisor
Bilstein Shock Absorbers
05.2023 - 10.2024
Roadside Assistant
ASAP Towing Company
01.2023 - 05.2023
Business Management -
Grossmont College
High School Diploma -
El Cajon Valley High School
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